Having trouble with the Croux app? Try these solutions before contacting support.
Quick Fixes to Try First
- Force close and reopen: Swipe the app away completely, then reopen
- Restart your phone: A simple restart fixes many issues
- Update the app: Go to the App Store/Play Store and check for updates
- Reinstall: Delete and reinstall the app (your account data is saved)
Can't Log In
- Double-check your phone number—include country code if needed
- Use "Forgot Password" to reset
- Make sure you're using the same phone number you registered with
- Check your internet connection
Can't Edit or Cancel a Shift If talent has already been hired, the app restricts editing to protect the agreement with the hired worker. This is intentional.
What you can do:
- Email us at support@croux.co and we'll make the change
- Let us know what you need updated (time, details, or cancellation)
Talent Can't Clock Out This is usually a GPS issue. The app requires talent to be at the job location to clock out.
We can fix this:
- Email or text us the correct clock-out time
- We'll manually clock them out
- Payments will process normally
Not Receiving Notifications
- Check phone settings: Settings → Croux → Notifications → Enable All
- Make sure Do Not Disturb is off
- In the Croux app: More → Settings → Notifications → Enable
- Check that your phone number is correct in your profile
Location/GPS Issues
- Enable location permissions: Settings → Croux → Location → "While Using"
- Make sure GPS is enabled on your device
- Try stepping outside—GPS can work poorly indoors
- Restart the app after enabling location
App Is Slow or Unresponsive
- Check your internet connection (try switching between WiFi and cellular)
- Close other apps running in the background
- Make sure you have enough storage space on your phone
- Update to the latest app version