Having trouble with the Croux app? Try these solutions before contacting support.
Quick Fixes to Try First
- Force close and reopen: Swipe the app away completely, then reopen
- Restart your phone: A simple restart fixes many issues
- Update the app: Go to the App Store/Play Store and check for updates
- Reinstall: Delete and reinstall the app (your account data is saved)
Can't Log In
- Double-check your phone number—include country code if needed
- Use "Forgot Password" to reset
- Make sure you're using the same phone number you registered with
- Check your internet connection
Can't Cancel a Shift
Cancel from My Shifts in the app. Cancelling within 24 hours of the start time is a late cancellation and results in a suspension. Once a shift has started it can no longer be cancelled, by you or by support, and not showing up is recorded as a no-show.
What you can do:
- Cancel as early as you can; the earlier, the better for everyone
- If a documented emergency is involved, see Understanding Account Suspensions and How to Resolve Them
Can't Clock Out
Clock-out only works while you are at the worksite, so try it before you leave. If the app will not cooperate, tell the on-site manager your finish time before you go.
What happens next:
- The business has up to 24 hours after the scheduled end to review and correct times
- Your pay is based on the hours they validate. Support cannot enter a clock-out time from your report alone
- See Forgot to Clock Out? Clock-Out Problems Explained
Not Receiving Notifications
- Check phone settings: Settings → Croux → Notifications → Enable All
- Make sure Do Not Disturb is off
- In the Croux app: More → Settings → Notifications → Enable
- Check that your phone number is correct in your profile
Location/GPS Issues
- Enable location permissions: Settings → Croux → Location → "While Using"
- Make sure GPS is enabled on your device
- Try stepping outside—GPS can work poorly indoors
- Restart the app after enabling location
App Is Slow or Unresponsive
- Check your internet connection (try switching between WiFi and cellular)
- Close other apps running in the background
- Make sure you have enough storage space on your phone
- Update to the latest app version
Still Having Issues?
Contact support with:
- Your phone type (iPhone/Android) and version
- App version (found in More → About)
- Screenshot of any error messages
- What you're trying to do and what's happening instead
Related articles
- Troubleshooting Common App Issues
- Who Do I Contact When I Have Questions?
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!