Background Check: Timeline and What to Do if It's Stuck – Croux

Before you can work your first shift, Croux runs a background check through Turn. Here's what to expect and what to do if there's a delay.

How long does it take?

Your check normally begins when a business first selects you for a shift. While you wait for selection, you can keep applying if your background-check consent and the other application prerequisites are complete.

Once it starts, most background checks finish within 1-3 business days. Some take longer, up to two weeks, depending on:

County court processing times
Verification of your information
Whether additional documentation is needed

Starting the background check

Complete your consent from More → Background Check Consent.

Tap Continue and review your legal name and date of birth in Confirm your details. If they are correct, tap Looks good — Continue to open Turn’s consent form. If anything is wrong, use the on-screen option to update your details or contact support.

Skipped this screen at signup? You can finish your consent any time: open the Croux app, tap More, tap Background Check Consent, then tap Continue and follow the prompts. Until your consent is complete, you won't be able to apply for shifts, so this is the first thing to check if the Apply button isn't working for you.

Turn background check welcome screen - Information step

In the Turn form, read the information and consent details carefully before continuing.

How to check your status

Open the Croux app
Go to More
Tap Background Check Consent to review your status

After consent is provided, check Consent and Report Status for the current status.

You'll also receive an email from Turn with updates.

Approved!

Once your background check passes, your status changes to Approved.

You're now cleared to work shifts on Croux!

What if it's taking longer than expected?

Croux cannot speed up a Turn check or change its result. Questions about a finding go to Turn directly. If a business has selected you and the check has not started or appears stuck, contact Croux support so we can review your account and the next step.

Check your email

Turn may have sent you an email asking for additional information. Look for emails from @turn.ai (check your spam folder too).

Reaching Turn directly

For questions about a finding in your background-check report, email Turn’s candidate support team at support@turn.ai. If you received an adverse action notice, Turn’s contact information is also on that notice. For a Croux name or date-of-birth mismatch, follow the guidance below.

Verify your information

Common issues that cause delays:

Name spelled differently than on your ID
Wrong date of birth
SSN entry error
Address doesn't match records

What your status means

Open the Croux app, tap More, then Background Check Consent. You'll see Consent and Report Status.

Consent: Pending

You haven't given consent yet, so you can't apply to shifts. Tap Continue and follow the prompts. It takes about a minute.

Report Status: Pending selection

Nothing is wrong. Your check starts automatically the first time a business selects you for a shift. Keep applying.

Report Status: In progress, Pending or Processing

Turn is working on your check. Most finish in 1-3 business days, and some take up to two weeks when a county court is slow. While it shows Processing, Turn may be doing one of these:

Confirming your identity. If your information didn't fully match the records, Turn emails you and asks for documents. Your check can't move forward until you send them, so look for an email from @turn.ai (check your spam folder too) and reply with what Turn asks for.
A final review. Turn's team double-checks the report before finishing it. You don't need to do anything.
A notice about your report. If Turn sends you a notice about your report, you can review it and dispute anything inaccurate with Turn directly before a final decision is made. Contact Turn at support@turn.ai.

Report Status: Approved

You're cleared to work shifts on Croux.

Report Status: Rejected

Your check didn't meet the requirements. See If your check does not pass below.

Already selected for a shift?

If you were selected for a shift but your background check isn't complete yet:

The shift still shows as Selected in My Shifts while the check runs. There is no separate standby or reserve status
Passing the background check clears that requirement; it does not accept a spot or confirm your attendance. Check My Shifts, tap Accept if you are Selected, and complete the separate Confirm step by the deadline shown.
If the check doesn't clear in time, the shift may go to another candidate

If your check does not pass

If Turn rejects your background check, or it comes back with a second notice, your applied and selected spots on future shifts are withdrawn automatically. Shifts you were already hired for are not affected. Questions about the findings in the report go to Turn at support@turn.ai.

If the app asks you to correct your identity

If Croux shows a name or date-of-birth correction screen, see ID Verification Troubleshooting for how many attempts you get and what happens next. Questions about the findings in a background-check report go to Turn at support@turn.ai.

Need more help?

Send it to us at support@croux.co and we are happy to help!