Before you can work your first shift, Croux runs a background check through Turn. Here's what to expect and what to do if there's a delay.
📝 How Long Does It Take?
Most background checks complete within 2-5 business days. Some may take up to 7-10 days depending on:
- County court processing times
- Verification of your information
- Whether additional documentation is needed
📋 Starting the Background Check
When you first sign up, you'll see a consent screen:
Tap Proceed to start. You'll then go through the Turn verification process:
📝 How to Check Your Status
- Open the Croux app
- Go to More
- Click into Background Check to check status indicator
While your check is processing, you'll see:
You'll also receive an email from Turn with updates.
✅ Approved!
Once your background check passes, you'll see the approved status:
You're now cleared to work shifts on Croux!
🤔 What If It's Taking Longer Than Expected?
✅ Check your email
Turn may have sent you an email asking for additional information. Look for emails from @turn.ai (check your spam folder too).
📧 Reaching Turn directly
If you need to contact Turn — for example, to ask about a finding or correct information you submitted — you can email their candidate support team at support@turn.ai. If you received an adverse action notice, Turn’s contact information is also included on that notice.
✓ Verify your information
Common issues that cause delays:
- Name spelled differently than on your ID
- Wrong date of birth
- SSN entry error
- Address doesn't match records
✅ Common Background Check Issues
⏰ "Pending" for a long time
Some counties have slower court systems. This is unfortunately out of our control—Turn has to wait for the county to respond.
➡️ "Consider" status
This means something appeared on your record that Turn will review. You'll receive an email if we need additional information from you.
🚫 "Suspended" status
If your background check is marked suspended, you may need to provide additional documentation. Check your email for more steps from Turn.
📅 Already Selected for a Shift?
If you were selected for a shift but your background check isn't complete yet:
- You'll appear as "standby" or "reserve" until cleared
- Once cleared, you'll be fully confirmed
- If the check doesn't clear in time, the shift may go to another candidate