Getting Started on Croux: Your Complete Onboarding Guide

Welcome to Croux! This guide walks you through every step from creating your account to getting paid for your first shift. Follow each stage in order and you'll be shift-ready in no time.

Stage 1: Download the app & create your account

Croux is a mobile-first platform. You verify your ID, apply for shifts and work them in the app.

Prefer to start on a computer? You can create your account on the web at talent.croux.app. Under Join the Croux, enter your phone number, email and password, then tap Create account. You'll verify your phone by text, finish onboarding and can browse nearby shifts. Onboarding asks for your Legal first name and Legal last name, so enter them exactly as they appear on your ID. ID verification, applying for shifts, clock-in and pay stay in the Croux app, so log in there with the same account to keep going.

Already have a Croux account? Don't create a second one. On talent.croux.app, tap Log in, choose Phone or Email, enter the password you use in the app and tap Sign in. It's the same account as the app. If you don't remember your password, tap Forgot password?.

On the web, your details are under Personal details in Your Croux profile. Tap Edit details, make your changes, then tap Save details. You can add or change your Preferred first name there. Your Legal first name, Last name and Date of birth can only be changed before your ID is verified.

1. Download the Croux app from the App Store or Google Play
2. Tap "Join The Croux" and select Talent
3. Enter your phone number, email, and create a password — or sign up with Google or Apple
4. Verify your phone number via the code texted to you
5. When you log in, confirm your phone and email and choose how we send shift and pay updates. See Why Am I Asked to Confirm My Contact Info When I Log In?

Tip: Use a phone number and email you check regularly — this is how we'll contact you about shifts and payments. Use a lasting email address you can access; temporary or disposable email addresses are not accepted.

Stage 2: Set up your Stripe account (how you get paid)

Croux pays talent through Stripe — a secure payment platform. You'll be prompted to set up your Stripe account during signup.

1. Follow the prompts to create your Stripe account
2. Enter your legal name, date of birth, and last 4 of your SSN
3. Add your bank account or debit card for payouts
4. Complete Stripe's identity verification

Important: Your identity verification must be complete before you can apply for shifts, and you won't be able to get paid until your Stripe account is fully verified. If you get stuck, check out How to Access Your Stripe Account & Transfer Money.

Stage 3: Consent to your background check

All Croux talent must pass a basic background check through our partner, Turn. There is a one-time $12 fee that is automatically deducted from your first shift payment — you don't pay anything upfront.

1. In the app, you'll be prompted to consent to the background check
2. Turn runs the screening once a business selects you for a shift (most finish within 1-3 business days from then; some take up to two weeks)
3. You'll see your status update to "Approved" once you pass

For more details, see Background Check: Timeline and What to Do if It's Stuck.

Stage 4: Complete your profile

A complete profile helps businesses choose you for shifts. Open More and use the relevant profile item. Add job history under Work Experience; edit contact details in My Profile.

• Job Interest — what types of positions you're looking for
• Work Experience — your relevant hospitality or service experience
• Profile Photo — a clear, professional headshot
• Location — so we show you shifts near you

You'll see a progress bar showing how many items are left. The more complete your profile, the more opportunities you'll unlock.

Stage 5: Upload your uniform photo

Most shifts require a specific uniform. You'll need to upload a photo of yourself wearing each required uniform before you can be hired for those shifts.

1. Go to More > Uniform (or the app will prompt you when you apply)
2. Select the uniform type
3. Upload a forward-facing photo with your face visible, wearing the complete uniform
4. Our team reviews it — usually within 24 hours

For full requirements, see What Should I Wear to a Shift?

Stage 6: Complete training

Complete these onboarding steps. The training video and guidelines quiz are required. If you are new and have no work history, complete TARA or add your work history before applying. Some shifts require TARA even with work history, until you complete a Croux shift without a negative rating from the business; check the prerequisites on each shift.

1. Watch the training video (about 10 minutes) — Watch here
2. Take the guidelines quiz — a short quiz on how Croux works, from More > My Profile
3. Call TARA to share your work experience and preferences — (205) 769-4861

What is TARA? TARA is our AI assistant who learns about your experience and preferences so we can match you with the right shifts. The call takes about 5 to 10 minutes. For more info, see What Is TARA and How Does It Help Me?

Stage 7: Browse & apply for shifts

Before applying, give background-check consent and complete the prerequisites shown on the shift. If you have no work history yet, complete TARA or add your experience under More → Work Experience. The screening itself begins when a business first selects you, so consent does not mean the check has already finished.

1. Open the Open Shifts tab
2. Browse available shifts — you can filter by position, date, and distance
3. Tap a shift to see details: pay rate, location, time, and requirements
4. Tap "Apply"

Tips:

• Apply early — popular shifts fill fast
• Make sure you have the required uniform approved before applying
• Check that you can make the full shift time before applying

For more details, see How Do I Apply for Shifts on Croux?

Stage 8: Get selected, accept & confirm

After you apply, here's what happens:

Selected — The business picks you. Tap Accept to get hired, or withdraw, as soon as possible. Selected is not the same as hired: until you tap Accept you are not on the schedule and you will not be able to clock in, even if you show up.

Hired — You accepted and you're on the schedule, but you're not finished. The Confirm button turns on four days before the shift, and until then the shift card shows the date and time it will open. Once it's live, the card shows the exact deadline to confirm by.

Confirmed — You're all set. Show up, clock in, and have a great shift!

You can see where every shift stands in My Shifts. Each shift card carries a progress tracker — Applied → Selected → Hired → Confirmed — and a banner at the top of the screen counts anything that is waiting on you.

Important:

• You must confirm by the deadline shown on your shift card. Confirm opens four days before the shift starts and the deadline falls two days before, so do not wait, or you'll be automatically removed
• A no-show results in permanent suspension from the platform
• A late cancellation (less than 24 hours' notice) on your first shift leads to a 30-day suspension

For everything you need to know, see Your First Shift: Everything You Need to Know.

Stage 9: Work your shift

1. Arrive on time (or a few minutes early)
2. Clock in using the Croux app when you arrive — you must be at the location for GPS to work
3. Do great work!
4. Clock out when your shift ends

Tip: Make sure location services are enabled for the Croux app. You need to be at the shift location to clock in and out.

Stage 10: Rate your shift & get paid

1. After your shift, rate the experience in the app — this is required before payment is released
2. The business approves your timesheet (or it auto-approves after the review window)
3. Payment is deposited to your Stripe account
4. Transfer your earnings to your bank from Stripe (standard: 2-3 business days, or Instant Payout for a 3% fee)

Important: If you don't rate your shift, your payment will be held. Why Do I Need to Rate a Shift?

Quick reference: onboarding checklist

Questions at any point? Reply to any support email or reach us at support@croux.co — we're online every day from 9 AM to 5 PM Central and happy to help!

Related articles

• Why Am I Asked to Confirm My Contact Info When I Log In?
• Your First Shift: Everything You Need to Know
• Background Check: Timeline and What to Do if It's Stuck
• How Old Do I Need to Be to Work on Croux?

Need more help?

Send it to us at support@croux.co and we are happy to help!