Getting Started on Croux: Your Complete Onboarding Guide

Welcome to Croux! This guide walks you through every step from creating your account to getting paid for your first shift. Follow each stage in order and you'll be shift-ready in no time.

Stage 1: Download the App & Create Your Account

Croux is a mobile-first platform — everything happens in the app.

1. Download the Croux app from the App Store or Google Play
2. Tap "Join The Croux" and select Talent
3. Enter your phone number, email, and create a password — or sign up with Google or Apple
4. Verify your phone number via the code texted to you

Tip: Use a phone number and email you check regularly — this is how we'll contact you about shifts and payments.

Stage 2: Set Up Your Stripe Account (How You Get Paid)

Croux pays talent through Stripe — a secure payment platform. You'll be prompted to set up your Stripe account during signup.

1. Follow the prompts to create your Stripe account
2. Enter your legal name, date of birth, and last 4 of your SSN
3. Add your bank account or debit card for payouts
4. Complete Stripe's identity verification

Important: You won't be able to get paid until your Stripe account is fully verified. If you get stuck, check out How to Access Your Stripe Account & Transfer Money.

Stage 3: Consent to Your Background Check

All Croux talent must pass a basic background check through our partner, Turn. There is a one-time $12 fee that is automatically deducted from your first shift payment — you don't pay anything upfront.

1. In the app, you'll be prompted to consent to the background check
2. Turn will run the screening (usually takes 1-3 business days)
3. You'll see your status update to "Approved" once you pass

For more details, see Background Check: Timeline and What to Do if It's Stuck.

Stage 4: Complete Your Profile

A complete profile helps businesses choose you for shifts. Go to More > My Profile to fill in:

• Job Interest — what types of positions you're looking for
• Work Experience — your relevant hospitality or service experience
• Profile Photo — a clear, professional headshot
• Location — so we show you shifts near you

You'll see a progress bar showing how many items are left. The more complete your profile, the more opportunities you'll unlock.

Stage 5: Upload Your Uniform Photo

Most shifts require a specific uniform. You'll need to upload a photo of yourself wearing each required uniform before you can be hired for those shifts.

1. Go to More > Certificates (or the app will prompt you when you apply)
2. Select the uniform type
3. Upload a forward-facing photo with your face visible, wearing the complete uniform
4. Our team reviews it — usually within 24 hours

For full requirements, see What Should I Wear to a Shift?

Stage 6: Complete Training

Before you're eligible for shifts, complete these three quick steps:

1. Watch the training video (about 10 minutes) — Watch here
2. Pass the quiz (80% to pass) — Take the quiz
3. Call TARA to share your work experience and preferences — (205) 769-4861

What is TARA? TARA is our AI assistant who learns about your experience and preferences so we can match you with the right shifts. The call takes about 5 minutes. For more info, see What Is TARA and How Does It Help Me?

Stage 7: Browse & Apply for Shifts

Once your profile is complete and background check is approved, you can start applying!

1. Open the Open Shifts tab
2. Browse available shifts — you can filter by position, date, and distance
3. Tap a shift to see details: pay rate, location, time, and requirements
4. Tap "Apply"

Tips:

• Apply early — popular shifts fill fast
• Make sure you have the required uniform approved before applying
• Check that you can make the full shift time before applying

For more details, see How Do I Apply for Shifts on Croux?

Stage 8: Get Selected, Accept & Confirm

After you apply, here's what happens:

Selected — The business picks you. Accept or withdraw as soon as possible.

Hired — You accepted and you're on the schedule. Don't forget to confirm 24-48 hours before the shift.

Confirmed — You're all set. Show up, clock in, and have a great shift!

Important:

• You must confirm at least 24 hours before the shift or you'll be automatically removed
• A no-show results in permanent suspension from the platform
• A late cancellation (less than 24 hours' notice) on your first shift leads to a 30-day suspension

For everything you need to know, see Your First Shift: Everything You Need to Know.

Stage 9: Work Your Shift

1. Arrive on time (or a few minutes early)
2. Clock in using the Croux app when you arrive — you must be at the location for GPS to work
3. Do great work!
4. Clock out when your shift ends

Tip: Make sure location services are enabled for the Croux app. You need to be at the shift location to clock in and out.

Stage 10: Rate Your Shift & Get Paid

1. After your shift, rate the experience in the app — this is required before payment is released
2. The business approves your timesheet (or it auto-approves after the review window)
3. Payment is deposited to your Stripe account
4. Transfer your earnings to your bank from Stripe (standard: 2-3 business days, or instant for a 3% fee)

Important: If you don't rate your shift, your payment will be held. Why Do I Need to Rate a Shift?

Quick Reference: Onboarding Checklist

Questions at any point? Reply to any support email or reach us at support@croux.co — we're online 9 AM to 7 PM and happy to help!