How to Access Your Stripe Account & Transfer Money – Croux

Accessing your Stripe account

Your earnings from Croux shifts are processed through your Stripe account. Here's how to access your account:

Option 1: through the Croux app (recommended)

Open the Croux app
Tap More at the bottom
Tap Payment Method (in the Pay section)
Tap Stripe Express Dashboard

Option 2: direct web login

Go to connect.stripe.com/express_login
Enter the email or phone number on your Stripe account. This is usually the same as your Croux account, but not always. If the login does not recognize you, that is why — contact us and we will tell you which email is on your Stripe account.
Enter the verification code Stripe sends you
If the code goes to a phone you no longer have, choose I no longer have access to this phone number at the code step. Stripe will send the code to your email instead and let you set a new number.
You're in!

Transferring money to your bank

Once money is in your Croux balance, you have three ways to get it to your bank:

Instant Payout

Speed: Arrives in minutes
Cost: 3% fee
Requirements: Must have an eligible debit card linked
How: On the More screen, tap Transfer Funds and choose Instant
Having issues? See Instant Payout Troubleshooting

Standard Transfer

Speed: 2–3 business days
Cost: Free
How: On the More screen, tap Transfer Funds and choose Standard

Auto Payout (set it and forget it)

What it does: Automatically sends your balance to your bank
How to enable: In the Croux app, go to More → Payment Method → Turn on Auto Payout

When will my money appear?

Stage	Timeline
Shift completed to Balance	About 24 hours after your shift's scheduled end (some businesses have longer approval windows, up to 72 hours)
Balance to Bank (Standard)	2–3 business days
Balance to Debit Card (Instant)	Minutes

For a full breakdown of payment timing, see Where Is My Payment? A Complete Guide.

Common issues

I can't log in to Stripe

Use the email or phone number on your Stripe account, which may not be the same as the one on your Croux account. If you are not sure which it is, contact us and we will check.
Lost the phone that gets the code? At the code step choose I no longer have access to this phone number to verify by email instead and set a new number.
Check that your carrier isn't blocking short code text messages
Try the web login at connect.stripe.com/express_login

My card isn't eligible for Instant Payout

Only debit cards work (not credit cards)
Prepaid cards usually don't work
Try a debit card from a major bank
For more help, see Instant Payout Troubleshooting

My money isn't showing up

Check that you have rated the shift in the app (More → Pay → Croux History). Your pay does not release until you confirm your hours there
Check that the business has approved your hours. Most do within 24 hours, some accounts take up to 72 hours
If the shift is rated and approved and the money is still not in your balance, contact support with the shift code

Contacting Stripe directly

Some questions are handled by Stripe's own support team rather than Croux, for example bank account connection issues, identity verification inside Stripe, or trouble using your Stripe dashboard.

To reach Stripe Express support:

Open your Stripe dashboard (in the Croux app: More → Payment Method → Stripe Express Dashboard, or log in at connect.stripe.com/express_login)
Scroll to the bottom and tap Contact Stripe Express Support
Start the chat. If the automated chat can't resolve your issue, you'll be connected with a Stripe agent

You can also browse Stripe's help center for Express accounts at support.stripe.com/express.

Still contact Croux for anything about your shift pay itself, like the amount you were paid or a payment that hasn't arrived after approval.

Need more help?

Send it to us at support@croux.co and we are happy to help!