How to Access Your Stripe Account & Transfer Money

Accessing Your Stripe Account

Your earnings from Croux shifts are processed through Stripe account. Here's how to access your account:

Option 1: Through the Croux App (Recommended)

1. Open the Croux app
2. Tap More at the bottom
3. Tap Payment Method
4. Tap Stripe Dashboard

Option 2: Direct Web Login

1. Go to connect.stripe.com/express_login
2. Enter the phone number or email associated with your Croux account
3. Enter the verification code sent to you
4. You're in!

Transferring Money to Your Bank

Once money is in your Stripe balance, you have three ways to get it to your bank:

Instant Payout

• Speed: Arrives in minutes
• Cost: 3% fee
• Requirements: Must have an eligible debit card linked
• How: Tap "Transfer" in your Stripe dashboard and select Instant
• Having issues? See Instant Payout Troubleshooting

Standard Transfer

• Speed: 2–3 business days
• Cost: Free
• How: Tap "Transfer" and select Standard

Auto-Transfer (Set It and Forget It)

• What it does: Automatically sends your balance to your bank
• How to enable: In the Croux app, go to More → Payment Method → Toggle on Auto-Transfer

When Will My Money Appear?

For a full breakdown of payment timing, see Where Is My Payment? A Complete Guide.

Common Issues

I can't log in to Stripe

• Make sure you're using the same phone number as your Croux account
• Check that your carrier isn't blocking short code text messages
• Try the web login at connect.stripe.com/express_login

My card isn't eligible for Instant Payout

• Only debit cards work (not credit cards)
• Prepaid cards usually don't work
• Try a debit card from a major bank
• For more help, see Instant Payout Troubleshooting

My money isn't showing up

• Check if your shift has been approved by the business (in the app: My Shifts → Past Shifts)
• Most businesses approve within 24 hours, but some take up to 96 hours
• If approved but not in balance, contact support

📨 Need More Help?

Email us or submit a request.