Need to change the bank account or debit card your Croux earnings go to? You can do it in a couple of minutes from the Croux app.
Before you start
Your Croux earnings are paid out through Stripe, our payment processor. Your bank account and card details live in Stripe rather than in Croux, which is why a few of these steps hand you over to a Stripe screen. That is normal and secure.
Step 1: Open your payment settings
In the Croux app, tap More at the bottom of the screen, scroll down to the Pay section, and tap Payment Method.
Step 2: Check what you have on file
This screen shows the payout method you are using now, whether Auto Payout is switched on, and a link straight into your Stripe account.
Step 3: Add your new bank account or debit card
Tap the pencil icon next to your current payment method, then tap Add Payment Method. Stripe will walk you through entering your new details. It takes about three minutes and your information is encrypted.
If you cannot add or change your card
This is the snag that catches most people. Sometimes the option to add or edit a payout method is missing or will not open, usually when the old card was already removed or your Stripe account needs a manual update on their end. When that happens, Croux cannot change it for you, because your payout details are held in your own Stripe account rather than in ours.
Here is how to get it fixed:
- Go to support.stripe.com/express, the support page for Stripe accounts like yours.
- Stripe starts you off with automated answers. Keep going past those until you see the option to chat with or email the Stripe team, then ask them to help you add a new payout method.
- Have the phone number and email on your Croux account handy. That is what your Stripe account is tied to, and they will ask for it.
Your earnings stay safe in your Croux balance the entire time. Nothing is lost while you get this sorted, and it will pay out as soon as a working method is on file.
Another way: update directly in Stripe
You can also manage your payout methods straight from your Stripe account:
- From the app: tap More, then Payment Method, then Stripe Express Dashboard.
- From any browser: go to connect.stripe.com/express_login and sign in with the phone number or email on your Croux account. Stripe sends you a code to log in.
Once you are in, open your account settings, add the new bank account or debit card, set it as your default, and then remove the old one so nothing tries to go there again.
Getting your money to your bank
Your earnings land in your Croux balance first. From the More screen, tap Transfer Funds to move them.
- Instant arrives in minutes to an eligible debit card and costs a 3% fee.
- Standard is free and takes 2 to 3 business days to a bank account.
- Auto Payout sends your balance to your bank automatically every day. Turn it on or off from the Payment Method screen.
Good to know
- Only debit cards work for instant transfers. Credit cards and most prepaid cards will not work.
- If the account you were using has been closed, your money stays safe in your Croux balance until you add a working payout method. Nothing is lost.
- Changes you make in Stripe apply to your future payments right away.
- Your name on your bank account or card should match the name on your Croux account.
Having trouble?
- Cannot sign in to Stripe? Make sure you are using the same phone number as your Croux account, and check that your carrier is not blocking short code text messages.
- Card not eligible? Try a debit card from a major bank, or send your balance to a bank account using the free standard transfer instead.
- For more, see Instant Payout Troubleshooting and How to Access Your Stripe Account and Transfer Money.
- Wondering where a specific payment is? See Where Is My Payment? A Complete Guide.
Need more help?
Reply to any Croux support email or submit a request and we will help you get it sorted.