Setting up your payout, knowing when the money lands, and what to do when it does not — in one place.
Start here if you are not sure which article you need. Each link below goes to the full detail.
Set up your payout
| Article | What it answers |
|---|---|
| How Do I Get Paid? | How pay works from shift to bank account |
| How Do I Set Up Stripe to Get Paid? | Connecting Stripe so Croux can pay you |
| How to Access Your Stripe Account & Transfer Money | Moving money out of your Croux balance |
| How to Update Your Payment Information | Changing the bank account or card on file |
When your money arrives
| Article | What it answers |
|---|---|
| When Will I Get Paid? | The normal timeline after a shift |
| What Does "Payment Available X Hours After Shift" Mean? | What the countdown on your shift actually means |
| Instant Payout Troubleshooting | When an Instant Payout does not go through |
When something looks wrong
| Article | What it answers |
|---|---|
| Where Is My Payment? A Complete Guide | Start here — the full checklist for a missing payment |
| My Pay Seems Wrong | Why the amount can differ from what you expected |
| How Do I Dispute Pay? | Raising a dispute in the app, and the 7-day window |
| Where Is My Bonus Payment? | Bonuses pay on their own schedule |
Pay in unusual situations
| Article | What it answers |
|---|---|
| I Clocked in Early — Where's That Pay? | Clocking in before your scheduled start |
| What Happens If I'm Sent Home Early From a Shift? | Being sent home before the shift ends |
| What Happens After a Late Cancellation | Cancelling inside the notice window |
| Removed From a Shift by the Business: What It Means for You | The business removing you from a shift |
Taxes and paperwork
| Article | What it answers |
|---|---|
| How Do Taxes Work as a Croux Contractor? | You are a 1099 contractor — what that means |
| Where's My 1099? | When your 1099-NEC arrives and who gets one |
| Does Croux Provide a 1095 Form? | Whether Croux issues a 1095 |
| Paystubs and Proof of Income for Croux Talent | Proving your income to a landlord or lender |
| Occupational Accident Insurance (OAI): What the $0.50/Hour Provides | What the $0.50/hour OAI deduction covers |
Need more help?
Send it to us at support@croux.co and we are happy to help!