Wondering where your money is? This guide covers every step of the payment process.
Payment Timeline
| Stage | Typical Time |
|---|---|
| Shift completed → Balance available | ~24 hours after the shift’s scheduled end* |
| Balance → Standard transfer to bank | 2–3 business days |
| Balance → Instant Payout to debit card | Minutes (3% fee) |
*Most businesses approve timesheets within 24 hours. Some have extended approval windows (up to 96 hours). Check your shift details in the app.
Check Your Payment Status
- Open the Croux app
- Go to More → Pay → Croux History
- Find the shift and check its status:
- Pending Review: Waiting for business to approve timesheet
- Approved: Payment processing to your balance
- Paid: Money is in your Croux balance (ready to transfer via Stripe account)
Common Issues
Payment Shows "Pending"
- You haven't rated the shift yet. Every shift needs your review before pay is released: open it under More → Pay → Croux History, submit the review, and pay processes shortly after. This is the most common reason, and it is not something support can do for you
- The business hasn't approved your timesheet yet
- Most approve within 24 hours
- If the shift is rated and it's been more than 48 hours, contact support with the shift code
Money in Balance but Not in Bank
- Did you enable Auto-Transfer? Check in Payment Settings
- If using manual transfer, you need to tap "Transfer Funds" in your Stripe account dashboard
- Standard bank transfers take 2–3 business days
- See How to Access Your Stripe account Account & Transfer Money for step-by-step instructions
Transfer Failed
- Check that your bank account or card info is correct in Stripe
- Contact your bank to ensure they're not blocking the transfer
- Try updating your payment method in Stripe account
- For Instant Payout issues, see Instant Payout Troubleshooting
Pay Amount Looks Wrong
- Remember that Occupational Accident Insurance ($0.50/hr) is deducted from your pay
- Pay is calculated based on your clock-in and clock-out times, not the scheduled shift time
- For a full breakdown, see My Pay Seems Wrong
Removed From a Shift by the Business
- If a business removes you within 24 hours of the shift start after you were hired and confirmed, you're paid for half the shift, up to a maximum of four hours
- A removal by the business is never counted as a cancellation by you
- See Removed From a Shift by the Business: What It Means for You for full details
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Need more help?
Send it to us at support@croux.co and we are happy to help!