My Pay Seems Wrong

Let's figure it out.

Common Reasons Pay Looks Off

Clock-in/out times — Pay is calculated from when you clocked in to when you clocked out, not the scheduled shift time
Early clock-in — The app opens clock-in 10 minutes before your scheduled start, so earlier time can only be added if the business confirms it (see I Clocked in Early — Where's That Pay?)
Your total hours ran well over the shift — anything more than 4 hours beyond what the shift was scheduled for is held for manual review before it pays (see below)
Break time — If you took an unpaid break, that time is deducted
Occupational Accident Insurance (OAI) deduction — $0.50/hr is deducted from your pay to cover your occupational accident insurance while on shift

How Your Pay Is Calculated

Your pay is based on the approved timesheet for each shift. The business reviews and approves your clock-in and clock-out times, and your pay is calculated from those approved hours minus any OAI deduction.

One exception: hours worked more than 4 beyond what your shift was scheduled for do not pay automatically. They go to manual review first, explained below.

Long Shifts and the 4-Hour Review

Croux pays automatically for up to 4 hours more than your shift was scheduled for. That covers almost every shift that runs a little long.

This is based on your total hours, not on when the extra time happened — an early start, a late finish, or both count the same way.

If your total time runs more than 4 hours over the scheduled length, the time beyond that point does not pay out automatically. It goes to manual review first, so a person looks at it before it is paid.

Example: your shift was scheduled 2:00 PM to 10:30 PM, which is 8.5 hours. Anything up to 12.5 hours pays automatically. If you clocked out at 1:00 AM, the time past 12.5 hours goes to review.

The same applies to an early start. On a shift scheduled for 8 hours where you worked 13, automatic pay covers 12 hours — even if you clocked out right on time. The extra hour goes to review.

We look for these, but you never have to wait on us. If your pay looks short after a long shift, reach out with your shift date and your actual clock-out time and we will get it reviewed.

To Dispute Your Pay

Email us or submit a request with:

Your name
Shift date and business name
What you expected vs. what you received
Your actual start and end times

We check every dispute against the hours the business validated. If the business confirms a different time, your pay is updated to match. If they do not, the validated hours stand. We will tell you either way.

Pro Tip

Screenshot your clock-in and clock-out confirmations. Makes disputes way easier.

Need more help?

Send it to us at support@croux.co and we are happy to help!