Accessing Your Stripe Account
Your earnings from Croux shifts are processed through Stripe account. Here's how to access your account:
Option 1: Through the Croux App (Recommended)
- Open the Croux app
- Tap More at the bottom
- Tap Payment Method
- Tap Stripe Dashboard
Option 2: Direct Web Login
- Go to connect.stripe.com/express_login
- Enter the phone number or email associated with your Croux account
- Enter the verification code sent to you
- You're in!
Transferring Money to Your Bank
Once money is in your Stripe balance, you have three ways to get it to your bank:
Instant Payout
- Speed: Arrives in minutes
- Cost: 3% fee
- Requirements: Must have an eligible debit card linked
- How: Tap "Transfer" in your Stripe dashboard and select Instant
- Having issues? See Instant Payout Troubleshooting
Standard Transfer
- Speed: 2–3 business days
- Cost: Free
- How: Tap "Transfer" and select Standard
Auto-Transfer (Set It and Forget It)
- What it does: Automatically sends your balance to your bank
- How to enable: In the Croux app, go to More → Payment Method → Toggle on Auto-Transfer
When Will My Money Appear?
| Stage | Timeline |
|---|---|
| Shift completed to Balance | About 24 hours after your shift's scheduled end (some businesses have longer approval windows, up to 96 hours) |
| Balance to Bank (Standard) | 2–3 business days |
| Balance to Debit Card (Instant) | Minutes |
For a full breakdown of payment timing, see Where Is My Payment? A Complete Guide.
Common Issues
I can't log in to Stripe
- Make sure you're using the same phone number as your Croux account
- Check that your carrier isn't blocking short code text messages
- Try the web login at connect.stripe.com/express_login
My card isn't eligible for Instant Payout
- Only debit cards work (not credit cards)
- Prepaid cards usually don't work
- Try a debit card from a major bank
- For more help, see Instant Payout Troubleshooting
My money isn't showing up
- Check that you have rated the shift in the app (More → Pay → Croux History). Your pay does not release until you confirm your hours there
- Check that the business has approved your hours. Most do within 24 hours, some accounts take up to 96 hours
- If the shift is rated and approved and the money is still not in your balance, contact support with the shift code
Contacting Stripe Directly
Some questions are handled by Stripe's own support team rather than Croux, for example bank account connection issues, identity verification inside Stripe, or trouble using your Stripe dashboard.
To reach Stripe Express support:
- Open your Stripe dashboard (in the Croux app: More → Payment Method → Stripe Dashboard, or log in at connect.stripe.com/express_login)
- Scroll to the bottom and tap Contact Stripe Express Support
- Start the chat. If the automated chat can't resolve your issue, you'll be connected with a Stripe agent
You can also browse Stripe's help center for Express accounts at support.stripe.com/express.
Still contact Croux for anything about your shift pay itself, like the amount you were paid or a payment that hasn't arrived after approval.
Related articles
- How Do I Set Up Stripe to Get Paid?
- Instant Payout Troubleshooting
- Getting Paid on Croux: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!