Your First Shift: Everything You Need to Know

Before You Start

Tip: Complete your Profile Score checklist to stand out to businesses. A stronger profile means better chances of getting hired.

Tip: When you get hired, tap “Add to Calendar”

on the “You're Hired!” screen to sync your shift to your phone's calendar — you'll get a reminder before it starts.

Congrats on landing your first Croux shift! Here's everything you need to show up confident and crush it.

📋 Before Your Shift

🎒 What to Bring

• Your phone — You'll need the Croux app to clock in/out
• A charged battery — Make sure your phone has enough juice to last the shift
• Your ID — You may need to show it on arrival

👔 What to Wear

Check your shift details in the app for specific dress code requirements. The app shows you exactly what's expected:

General guidelines:

• Black pants + black shirt is the most common requirement
• Closed-toe, non-slip shoes for kitchen and service roles
• Clean, wrinkle-free clothes — you're representing yourself and Croux
• No strong fragrances — keep it neutral

You may also need to upload a photo of yourself in uniform for review:

🗺️ Plan Your Route

• Know exactly where you're going — check the address in the app
• Account for traffic and parking — arriving stressed is no fun
• Aim to arrive 10-15 minutes early — gives you time to find the entrance, check in, and get oriented

➡ Day Of: Step by Step

1. Arrive Early

Get there 10-15 minutes before your start time. This shows professionalism and gives you buffer time.

2. Find Your Contact

Look for a manager or supervisor. Introduce yourself: "Hi, I'm [Your Name] from Croux. I'm here for the [role] shift."

3. Clock In

When you arrive at the location and are ready to start:

1. Open the Croux app
2. Tap "Clock In"
3. The app uses your location to verify you're at the right place

Important: You must be physically at the shift location to clock in. GPS verification is required.

4. Do Great Work

• Follow instructions from the on-site manager
• Ask questions if you're unsure about something — it's better to ask than guess
• Stay busy — if you finish a task, ask what you can do next
• Be friendly and professional with staff and customers

5. Clock Out

When your shift ends:

1. Confirm with the manager that you're good to go
2. Open the Croux app

3. Tap "Clock Out"

    

✅ After Your Shift

⭐ Rate Your Experience

After clocking out, you'll be asked to rate the shift. You must submit a rating — it's quick, just a tap and optional comments.

➡️ Get Paid

Once the business confirms your time, payment runs automatically to your connected bank account. Clock out → 24 hours → paid.

Clock out → 24 hours → paid. Consistent. Predictable.*

*Actual deposit timing may vary based on your bank.

➡ What If Something Goes Wrong?

⏰ Running Late?

• Contact support immediately — email support@croux.co or use in-app support
• Open the app and let the business know if possible
• Get there as fast as you safely can

➡️ Can't Make It?

• Cancel in the app as early as possible
• The earlier you cancel, the less impact on your account

Important: No-shows and last-minute cancellations result in account suspension.

📅 Problem During the Shift?

Email support@croux.co or use in-app support. We're here to help resolve issues.

➡ Reliability Matters Businesses depend on you showing up. Your reliability directly affects your Trust Score and future opportunities.

Action	What Happens
No-show (not showing up, no communication)	Immediate account suspension
Late cancellation (within 24 hours)	Affects Trust Score, may result in suspension
Frequent cancellations	Reduced visibility to businesses
Tardiness	Affects Trust Score

➡ The Good News

• Show up and do good work — Great ratings, higher Trust Score, more shift opportunities
• Build a track record — Businesses will request you directly
• Earn badges — Recognition for professionalism, attitude, reliability

⚡ Quick Checklist The night before:

• Confirm shift details in the app (time, location, dress code)
• Plan your route and parking
• Set an alarm with buffer time
• Lay out your clothes

Day of:

• Arrive 10-15 minutes early
• Clock in on the app when you arrive
• Introduce yourself to the manager
• Do great work
• Clock out when finished
• Rate your experience

🔔 Make Sure Notifications Are On Shift updates, approval confirmations, and clock reminders all come through notifications. Make sure yours are enabled:

• Email: support@croux.co
• Help center: support.croux.co
• Submit a request: Contact support

You've got this. Your first shift is the start of building your reputation on Croux. Show up, work hard, and good things will follow.

📨 Need More Help?

Email us or submit a request.