If your Croux account has been suspended, here's what you need to know about why it happened, how long it lasts, and what you can do.
Why Was My Account Suspended?
Accounts are typically suspended for:
- Late cancellation — Canceling a shift within 24 hours of the start time
- No-show — Not showing up for a shift you were scheduled to work
These policies exist to protect businesses who are counting on you, and to keep the platform fair for all talent.
How Long Does a Suspension Last?
Suspension length depends on how many shifts you have completed and on what happened.
Late Cancellations
Late cancellation suspensions are temporary in almost every case. Your account is automatically reactivated when the suspension period ends.
| Your Situation | Completed Shifts | Suspension Length |
|---|---|---|
| First late cancellation, before you have worked a shift | 0 | 30 days |
| Second late cancellation, still before you have worked a shift | 0 | Permanent |
| Late cancellation once you have started working | 1-29 | 14 days |
| Late cancellation as an experienced Croux | 30+ | 7 days |
Key point: once you have completed at least one shift, the tier system always applies. Multiple late cancellations do not escalate to permanent removal. And once you reach 30 completed shifts, late cancellation suspensions drop from 14 days to 7.
For the full late cancellation policy, see What Happens After a Late Cancellation.
No-Shows
No-show suspensions are permanent. If a business marks you as a no-show, your account will be permanently suspended.
If you were marked as a no-show but you actually worked the shift, that is a different situation and it can be corrected. See Disputing a No-show on Your Record.
Can I Appeal a Suspension?
You can appeal a temporary suspension (late cancellation) if you believe it was made in error. To start an appeal, contact us with:
- Your name and account email
- The shift details (date, time, business)
- What happened and any proof you have
We'll review your case and reach out to the business if needed.
How to Avoid Suspensions
- Don't cancel within 24 hours — If something comes up, try to cancel as early as possible
- Always show up — If you're scheduled, be there
- Communicate — If there's an emergency, cancel in the app and let us know immediately
- Clock in — Make sure you clock in when you arrive so there's no confusion about your attendance
When Does My Suspension End?
For temporary suspensions, your account will automatically be reactivated when your suspension period ends. You'll be able to apply for shifts again at that point.
For permanent suspensions, your account will not be reactivated. If you believe there has been a mistake, reach out to our support team.