If your Croux account has been suspended, here's what you need to know about why it happened, how long it lasts, and what you can do.
This profile banner identifies a suspended account. For a temporary suspension, use the current end date, time, and timezone shown in your app; this example does not show an end time.
Why was my account suspended?
Accounts are typically suspended for:
- Late cancellation — Canceling a shift you were hired for within 24 hours of the start time
- No-show — Not showing up for a shift you were scheduled to work
- Conduct at a business's worksite — see below
These policies exist to protect businesses who are counting on you, and to keep the platform fair for all talent.
The suspension message explains why access is blocked. Choose Ok to close it, then follow the review or appeal guidance below if needed.
How long does a suspension last?
While a suspension is active, you are removed from every shift scheduled inside that window, not only the one you cancelled. Those spots reopen to other talent right away, and we cannot hold them or add you back while the suspension stands. Shifts scheduled after the suspension ends are not affected, and neither is work you have already started, clocked or been paid for. Pending and selected applications for shifts inside that window are withdrawn too.
Suspension length depends on how many shifts you have completed and on what happened.
Late cancellations
Late cancellation suspensions are always temporary. Your suspension is scheduled to end on the date shown in the app; after that you can apply for shifts again.
| Your Situation | Completed Shifts | Suspension Length |
|---|---|---|
| First late cancellation, before you have worked a shift | 0 | 30 days |
| Another late cancellation, still before you have worked a shift | 0 | 30 days |
| Late cancellation once you have started working | 1-29 | 14 days |
| Late cancellation as an experienced Croux | 30+ | 7 days |
Key point: late cancellations never escalate to permanent removal, no matter how many times they happen. And once you reach 30 completed shifts, late cancellation suspensions drop from 14 days to 7.
For the full late cancellation policy, see What Happens After a Late Cancellation.
No-shows
No-show suspensions are permanent by default. A no-show is recorded when a shift you were scheduled for ends with no clock-in from you. It is recorded automatically, so the business does not have to report it, and clocking in is what prevents it. There are two situations where that can be reviewed, and both are covered below.
If you were marked as a no-show but you actually worked the shift, that is a different situation and it can be corrected. See Disputing a No-show on Your Record.
If a documented emergency kept you from the shift, such as a medical emergency, we will review it. Send us official documentation and we will look at it alongside your shift history. These are reviewed case by case, so we cannot promise an outcome, but every appeal gets a decision and we tell you what it is. The appeal section below covers what to send.
A permanent suspension also withdraws any pending or selected applications you have for future shifts, including shifts later the same day.
Conduct at a business's worksite
Croux's conduct rules apply during your shifts and any time you are at a business's worksite for a shift, including before clock-in, after clock-out, and in parking areas. Breaking them can lead to immediate removal from the shift, a temporary suspension, or deactivation of your account, without prior notice. Examples include:
- Unprofessional, abusive, or threatening behavior
- Theft or destruction of property
- Alcohol or illegal drugs
- Harassment, discrimination, retaliation, or violence
- Unlawful conduct, or anything that puts someone's safety at risk
Croux may suspend an account temporarily right away while we look into a report. We will let you know as soon as reasonably practicable, and the appeal process below is still available to you. See Conduct on Business User Premises in the Croux Terms of Use.
Can I appeal a suspension?
Yes. You can appeal any suspension, temporary or permanent, if you believe it was made in error or there were circumstances we should know about. To start an appeal, contact us with:
- Your name and account email
- The shift details (date, time, business)
- What happened and any proof you have
If you are appealing on medical grounds, we need an official note from the treating facility that includes:
- Letterhead from the treating facility
- The signature or name of the attending physician
- The date or dates of treatment
Anything showing you tried to give notice helps too, such as texts or a call log to the business from before your shift start time.
We'll review your case and reach out to the business if needed. Appeals are decided case by case, so we cannot promise a particular outcome, but every appeal gets a decision and we tell you what it is.
How to avoid suspensions
- Don't cancel within 24 hours — If something comes up, try to cancel as early as possible
- Always show up — If you're scheduled, be there
- Communicate — If there's an emergency, cancel in the app and let us know immediately
- Clock in — Make sure you clock in when you arrive so there's no confusion about your attendance
When does my suspension end?
For temporary suspensions, your suspension is scheduled to end on the date shown in the app; after that you can apply for shifts again.
Permanent suspensions do not reactivate on their own. If you believe there has been a mistake, or a documented emergency kept you from your shift, reach out to our support team and we will review it.
One thing to know: if we do lift a suspension, the original no-show still stays on your record as history. Lifting the suspension is the exception being granted; it does not erase what was recorded.
Check the exact end time
The app shows the suspension end date, time and timezone. Use that time rather than assuming access returns at midnight. Automatic lifts are checked every 15 minutes, so reopening the app shortly after the displayed end time may be necessary. If access is still blocked after that, contact support.
Related articles
- Multiple Do Not Hire Placements & Account Suspension
- What Happens After a Late Cancellation
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!