Getting into your account, building out your profile, and understanding how you are scored — in one place.
Start here if you are not sure which article you need. Each link below goes to the full detail.
Getting into your account
| Article | What it answers |
|---|---|
| Login Troubleshooting: Password Reset and Phone Number Changes | Password resets and sign-in failures |
| How to Change Your Phone Number | Changing the phone number you log in with |
| Why Does It Say "Duplicate Account Detected"? | What the duplicate-account message means |
Building your profile
| Article | What it answers |
|---|---|
| How Do I Add Work History? | Adding the jobs you have already done |
| How Do I Add Certificates to My Profile? | Adding certifications and licences |
| How Do I Update My Profile Picture? | Setting a profile photo that passes review |
| Required Skills: Know Exactly What Every Shift Expects | The skills a shift can require before you can apply |
| Uniform Photo Review: How It Works and Why Photos Get Rejected | Why a uniform photo gets rejected |
How you are scored
| Article | What it answers |
|---|---|
| Understanding Your Profile Score | What makes your profile complete |
| Understanding Your Trust Score | What raises and lowers your Trust Score |
| Trust Score vs. Profile Score: What's the Difference? | Two different scores, two different jobs |
| How Does Vouching Work? | How a vouch from another Croux helps you |
When the app misbehaves
| Article | What it answers |
|---|---|
| Troubleshooting Common App Issues | The first things to try |
| App Troubleshooting: Common Issues and Fixes | Common faults and their fixes |
| The App Keeps Sending Me Back to the Same Screen | Being bounced back to the same screen |
| How Do I Update the Croux App? | Making sure you are on the current version |
Account standing and leaving
| Article | What it answers |
|---|---|
| Understanding Account Suspensions and How to Resolve Them | Why an account gets suspended and how to resolve it |
| Multiple Do Not Hire Placements & Account Suspension | What repeated Do Not Hire placements lead to |
| ID Verification Troubleshooting | When ID verification will not complete |
| How to Deactivate or Delete Your Croux Account | Deactivating or deleting your account |
Need more help?
Send it to us at support@croux.co and we are happy to help!