Before you can work shifts that require a specific uniform, you upload a photo of yourself wearing it. Here is how the review works and how to get approved on the first try.
How the review works
Most photos are reviewed automatically after upload and receive a decision within minutes. Some need an extra manual review, which can take longer. A rejection by the support team is not automatically overridden when you submit another photo. If your photo is rejected, the reason appears at the top of the upload screen.
How to get approved on the first try
- Upload the original photo, straight from your camera. Screenshots, edited images, or photos saved from other apps are the most common reason for rejection. The review checks that the photo is an unedited original.
- Wear the exact uniform the shift requires. Check the details in the app. Sleeve length matters: if the uniform calls for a short-sleeve polo, a long-sleeve shirt will be rejected, and the other way around.
- Show your full body, head to toe, in good lighting, with your face clearly visible.
- Match the colors exactly, including shoes. For all-black uniforms, that means black shoes with no white markings.
If your photo was rejected
Read the reason shown at the top of the upload screen, fix that one thing, and take a fresh photo. If the reason says the image could not be verified as an original, retake the photo with your camera and upload it directly, without editing, cropping, or screenshotting it.
If the review could not confirm your photo was an original, there may be a short wait, usually about a day, before you can upload another one. That wait is expected and it clears on its own. When it does, upload a real, current photo of yourself wearing the uniform, taken with your camera.
If you have fixed the issue and your photo is still not approved, contact us through the app and include which uniform you submitted. We can look up the exact reason and help you get approved.
After a support-team rejection
You can submit a corrected photo, but resubmitting does not automatically reverse a support-team rejection. If the corrected photo stays in review, contact support and tell us which uniform you submitted. We can review the rejection and the next step.
Related articles
- How Do I Update My Profile Picture?
- What Should I Wear to a Shift?
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!