If you no longer want to use Croux, here's how to deactivate your account and what to know before you do.
Before You Deactivate
Consider these alternatives first:
- Just need a break? You can simply stop applying for shifts—there's no activity requirement.
- Having issues? Contact our support team—we may be able to help resolve them.
- Want to update your info? You can edit your profile anytime in the app.
How to Deactivate or Delete Your Account
To deactivate or delete your Croux account, contact our support team:
- Open the Croux app
- Tap More
- Scroll down and tap Support Center
- Submit a request to deactivate your account
Or email us directly at support@croux.co with "Account Deletion Request" in the subject line.
What Happens When You Deactivate
- Your profile will be removed from the platform
- You won't be able to apply for or work shifts
- Pay for shifts you have already rated will still be processed. Rate any completed shift before you deactivate, because pay is released only after your rating
- Your data will be handled according to our Privacy Policy
Can I Reactivate Later?
If you change your mind, contact support. Depending on how long it's been and the reason for deactivation, we may be able to restore your account.
Related articles
- How to Delete Your Account
- Understanding Account Suspensions and How to Resolve Them
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!