How to Change Your Phone Number – Croux

Need to update your phone number on Croux? Here’s how to do it.

Update phone number in the Croux app

Open the Croux app and tap More
Tap My Profile
Tap the pencil icon to edit your profile.
Tap on your phone number to edit
Enter your new phone number
Tap Update Profile.
Verify with the code sent to your new number

Edit profile form showing the editable Phone Number field above Pronoun, work location and Address

Edit Phone Number, tap Update Profile, then complete verification at your new number.

On a computer? Go to talent.croux.app, tap Log in and sign in with the same account you use in the app. Then change your phone number in your Croux profile.

Once your new number is verified, Croux signs you out on any other phone or device. Sign back in there with your new number.

The next time you log in, the app asks you to confirm your new contact details. See Why Am I Asked to Confirm My Contact Info When I Log In?

Update phone number in Stripe

Croux cannot change the phone number or email on your Stripe account. If you can no longer receive Stripe's login code, use Stripe's own support at support.stripe.com/express.

Your Stripe account (used for payments) has a separate phone number that also needs updating:

Visit Stripe’s phone number update page
Follow the prompts to verify your identity
Enter your new phone number

I’m locked out of my account

If you no longer have access to your old phone number and can’t log in, contact our support team. We’ll verify your identity and update your number for you.

To speed things up, include the following in your request:

Your legal first and last name
Your date of birth
The phone number and email you can use now

I’m getting an “Already Exists” error

If you see an error saying your phone number is already tied to another account, this usually means there’s an older or duplicate account using that number. Contact support and we’ll sort it out — we can locate the duplicate and free up your number.

Verification code not arriving?

Make sure you can receive SMS text messages at the new number
Check that you entered the number correctly (no typos)
Some carriers block short code messages — try waiting a few minutes and requesting a new code
If it still won’t arrive, contact support and we’ll update it manually

Need more help?

Send it to us at support@croux.co and we are happy to help!