Having trouble logging into your Croux account? Here's how to fix common login issues and get back into your existing account.
Important: You only need one Croux account, ever. Your shifts, pay history, ratings, and trust score all live on it. If you're having trouble logging in, please recover your original account using the steps below instead of creating a new one. A second account can't see your history and may be flagged as a duplicate.
Forgot your password?
- Open the Croux app and tap Log in
- Tap Forgot password?
- Enter the phone number or email associated with your account
- Check your phone or email for a verification code
- Enter the code and create a new password
Enter the phone number or email on your existing account and tap Submit. If you cannot remember them, use Find Your Account.
Not receiving the verification code?
- Check your spam or junk folder if you're using email
- Make sure you're entering the correct phone number or email
- Wait a few minutes and try again
- If you ever replied STOP to a text from Croux, we can't text that number at all, and that includes login codes. The app may still say a code was sent.
Replied STOP to Croux in the past? Text START to the same Croux number to turn texts back on, then request a new code. You can also sign in with your password, or tap Forgot password? and choose email. If none of these work for you, contact us and we can help you get back in.
Can't remember the email or phone you signed up with?
No problem. You can look up your existing account by name and date of birth, no email or phone needed:
- On the Forgot password? screen, tap Find Your Account
- Enter your legal first name, last name, and date of birth
- Tap Search to locate your account
Enter your legal first name and date of birth; add your last name if you know it. Tap Search to look for your existing account.
Once we find your account, you can reset your password and update your contact info using the steps below.
Can't access the email or phone on your old account?
If Find Your Account finds your account but the verification code is sent to an email address or phone number you no longer have access to, stop there. There is no way to finish this one on your own, and signing up again will be flagged as a duplicate and leave you stuck.
Submit a request or email us with your legal first and last name, your date of birth, and the phone number and email you can use now. We can move your account onto your current contact details for you. This updates your Croux login only. Your Stripe payout account keeps its own email and phone, which only you can change through Stripe.
Need to update your email or phone number?
Once you're logged in, you can update your own contact info yourself, no need to contact support. On a computer, go to talent.croux.app, tap Log in, sign in with the same account and change your email or phone number in your Croux profile. If you forgot your password, tap Forgot password? on that page. In the app:
- Tap More in the bottom-right corner
- Under Account, tap My Profile
- Tap the pencil icon to edit your profile.
- Update your Email or Phone Number
- Tap Update Profile and complete the verification sent to your new email or phone.
From More, tap My Profile in the Account section.
This example shows the Phone Number field. Change one contact detail at a time, tap Update Profile, and complete verification of the new detail. Once it is verified, Croux signs you out on any other phone or device. Sign back in there with your updated details.
If you're completely locked out and can't get back in to make the change yourself, submit a request or email us with your full name, the email on your account, and your new phone number, and we'll help.
Logging in on a new device?
- Use the same email and password from your original account
- You'll receive a verification code to the phone number on file
- If your phone number has changed, see the sections above
After you log in, you may be asked to confirm your phone and email. See Why Am I Asked to Confirm My Contact Info When I Log In?
Account locked or suspended?
If your account has been suspended, you'll see a message when you try to log in. See Understanding Account Suspensions for more information.
One account per person
Croux allows only one account per person. If you create a second account, you'll see a Duplicate Account Detected message and you won't be able to access your shift, pay, or rating history. Always recover your original account using the steps above. For more, see Why Does It Say "Duplicate Account Detected"?
After changing your password
Changing or resetting your password signs you out of existing Croux sessions, including this device. Sign in again using your new password.
Email address not accepted?
Use a lasting email address that you can access. Croux does not accept temporary or disposable email addresses. If you cannot access the email on your existing account, contact support to recover that account instead of creating another one.
Related articles
- Why Am I Asked to Confirm My Contact Info When I Log In?
- How to Change Your Phone Number
- Troubleshooting Common App Issues
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!