Why Does It Say "Duplicate Account Detected"?

This means we found another Croux account linked to your info. Our policy only allows one account per person.

Why this happens:

• You may have signed up before with a different email or phone number
• Someone else may have used your info by mistake
• A previous account was deactivated or suspended

What you can do:

1. Try logging into your original account — use your old email or phone number
2. Reset your password if you forgot it
3. Contact us if you can't access your original account

📨 If your previous account was suspended: You may not be able to create a new account. Contact us to discuss your options — we review appeals case-by-case.

• Your name
• The email/phone you're trying to use
• Any info about your previous account

📨 Need More Help?

Email us or submit a request.