This means we found another Croux account linked to your info. Our policy only allows one account per person.
Why this happens:
- You may have signed up before with a different email or phone number
- Someone else may have used your info by mistake
- A previous account was deactivated or suspended
What you can do:
- Try logging into your original account — use your old email or phone number
- Reset your password if you forgot it
- Contact us if you can't access your original account
If your previous account was suspended:
You may not be able to create a new account. Contact us to discuss your options — we review appeals case-by-case.
- Your name
- The email/phone you're trying to use
- Any info about your previous account
Related articles
- How to Change Your Phone Number
- Login Troubleshooting: Password Reset and Phone Number Changes
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!