New to Croux? Check Your Profile Score First
If you haven't completed your first shift yet, you'll see a Profile Score instead. Your Profile Score measures how complete your profile is — upload your photo, add work history, complete TARA, and more to increase it.
Your Trust Score is your reputation on Croux. It's a number that tells businesses how reliable and professional you are — and it directly affects the opportunities you get.
Where to Find Your Trust Score
Your Trust Score appears in the More tab, displayed as a percentage next to your profile name.
What Is a Trust Score?
Your Trust Score is calculated based on your history on the platform:
- How often you show up
- How often you cancel
- How businesses rate you
- Your overall reliability
Higher score = More opportunities. Businesses see your Trust Score when reviewing applications, and many prefer talent with proven track records.
📨 What Helps Your Score
| Action | Impact |
|---|---|
| Completing shifts | Every successful shift builds your score |
| Showing up on time | Punctuality matters |
| Positive business ratings | Great feedback boosts your score |
| Low cancellation rate | Reliability is rewarded |
| Consistent performance | Steady work over time |
What Hurts Your Score
| Action | Impact |
|---|---|
| Cancellations | Each cancellation affects your score |
| Late cancellations | Cancelling within 24 hours hurts more |
| No-shows | Major negative impact + permanent suspension |
| Negative business feedback | Poor ratings lower your score |
| Tardiness | Clocking in 15 or more minutes after your scheduled start time counts as tardy and will lower your Trust Score. Note: your first-ever shift on Croux is excluded from tardiness tracking as a grace period. |
What Your Score Means
Your Trust Score is displayed as a positivity percentage in the app (e.g., "100% Positive"), based on your underlying numeric score. Here's how the numeric ranges break down:
| Score Range | What It Means |
|---|---|
| 750+ | Excellent — You're a top performer. Businesses trust you. |
| 650-749 | Good — Solid track record with room to grow |
| 550-649 | Average — Some reliability concerns may be visible |
| Below 550 | Needs improvement — May affect shift access |
How to Improve Your Trust Score
1. Show Up, Every Time
The fastest way to build your score is simple: accept shifts you'll actually work, and then show up.
2. Be Punctual
Arrive 10-15 minutes early. Clock in on time. Tardiness adds up.
3. Avoid Cancellations
Only accept shifts you're confident you can work. If you must cancel, do it as early as possible — never within 24 hours unless it's a genuine emergency.
4. Do Great Work
Businesses rate you after your shift. Be professional, follow instructions, stay busy, and maintain a positive attitude.
5. Build Consistency
One great shift doesn't make a reputation — but a pattern of great shifts does. Stick with it.
The Cancellation Impact
| Cancellation Type | Impact |
|---|---|
| Early cancellation (48+ hours before) | Minor impact |
| Late cancellation (24-48 hours before) | Moderate impact |
| Very late cancellation (under 24 hours) | Significant impact |
| No-show (no cancellation, no communication) | Permanent suspension |
The rule: If you can't make it, cancel as early as humanly possible. Businesses need time to find a replacement.
Trust Score and Shift Access
- Higher scores may get early access to premium shifts
- Higher scores are more likely to be selected when businesses review applications
- Lower scores may see reduced visibility or limited shift options
- Very low scores may result in temporary restrictions
Think of it like a credit score for work — it takes time to build, and it's worth protecting.
Vouching: Build Your Reputation Faster
Croux has a vouching system where references can vouch for your work ethic and reliability. Check out How does Vouching work? to get started.
Badges: Extra Recognition
In addition to your Trust Score, you can earn badges that highlight specific strengths:
- Professional — Punctual, follows instructions, represents Croux well
- Fast Learner — Adapts quickly to new environments
- Early Bird — Consistently arrives early
- People Person — Great with customers and coworkers
- Great Attitude — Positive and resilient
- Sense of Urgency — Works efficiently under pressure
Badges appear on your profile and help you stand out to businesses.
Frequently Asked Questions
Q: Can I see my Trust Score?
A: Yes — check your profile in the More tab.
Q: How quickly does my score change?
A: Your score updates after each shift. Big changes (like a no-show) have immediate impact.
Q: Can I recover from a low score?
A: Yes. Consistent, reliable work over time will rebuild your score. It just takes patience.
Q: Does my score reset?
A: No. Your score is cumulative, reflecting your entire history on Croux.
The Bottom Line
Your Trust Score is your professional reputation. Protect it by:
- Only accepting shifts you'll work
- Cancelling early if something comes up
- Showing up on time
- Doing great work
Build your score, build your opportunities.