Some shifts, like bartending, require a specific certificate. Add your certificates to your profile so you're ready to apply when one of those shifts comes up. We check each one right after you upload it.
Certificates we accept
- TIPS: alcohol server training for serving drinks responsibly
- ServSafe Alcohol: the National Restaurant Association's responsible alcohol service certificate
- ServSafe Food Handler: food safety training for anyone who prepares or serves food
A ServSafe Food Handler card is a food safety certificate. It does not count for a shift that needs TIPS or ServSafe Alcohol.
Before you upload
- It has to be in your name. The name on the card must match the name on your Croux profile.
- It has to be current. It must still be valid on the date of the shift you want to work. An expired card can't be accepted.
- The whole card must be readable. Use good light, include all four corners, and make sure your name, the certificate number and the dates are clear. A PDF from the training provider works too.
Step 1: Go to Certificates
Open the More tab and tap Certificates in the Account section.
Step 2: Add your certificate
Under Certificates we accept, find your certificate and tap Add next to it.
Certificates we accept: TIPS, ServSafe Alcohol and ServSafe Food Handler.
Choose how to send it: Take a photo, Choose from photos or Choose a file (PDF).
Example from a shift: select the certificate type, then take a photo, choose a photo or upload a PDF.
Step 3: See the result
We read your certificate as soon as it uploads. This usually takes a few seconds. If we can't read it automatically, a person on our team checks it by hand. You'll see one of these:
- Verified. Your certificate counts for shifts that need it. Tap Done.
- Some details don't match or We'll check this certificate by hand. Tap Submit for review to send it to our team, or Upload a different certificate if you picked the wrong file.
- Enter the expiry date shown on your certificate. We couldn't find the date on the card. Enter it exactly as printed, then tap Submit for review.
- We couldn't read this certificate. Tap Try another file and send a clearer photo or a PDF.
The uploaded certificate is verified and valid for the shift date.
A verified TIPS certificate shows its expiration date in your certificate list.
What each status means
Your certificates and their status are always in More > Certificates.
| Status | What it means |
|---|---|
| Verified | Your certificate is accepted. The date shown is when it expires. |
| Checking | We're still reading it. Check back in a minute. |
| Under review | Someone on our team is checking it by hand. It doesn't count for shifts until it's verified. |
| Not accepted | We couldn't accept it. The reason shows under the status. Fix it and tap Add to upload again. |
| Couldn't read | The file wasn't clear enough. Tap Add and send a clearer photo or a PDF. |
| Expired | Your certificate is past its expiry date. Renew it with your training provider, then tap Add to upload the new card. |
Sent the wrong photo?
If your certificate shows Checking or Under review and you sent the wrong file, go to More > Certificates, tap Upload again next to it and send the right one. Your new upload replaces the old one. If you don't see Upload again, update the Croux app.
You can also tap Upload a different certificate on the review screen right after you upload.
Upload limit
You can upload up to 5 certificates in 24 hours. Every upload counts toward the limit, including one you replace. If you reach it, you'll see You've reached today's limit of 5 certificate uploads. Try again tomorrow.
Shifts that require a certificate
Some shifts require a specific certificate. Bartending shifts, for example, may require TIPS or ServSafe Alcohol. The shift details tell you which certificate is needed.
- You need an approved certificate before you can apply. It must show Verified and still be valid on the shift date.
- A certificate that is still Checking or Under review doesn't count yet. If you try to apply, you'll see We're checking your certificate. You can apply once it's approved.
- Upload your certificate early so it's verified by the time you want to apply.
TIPS required: the certificate appears as a missing prerequisite.
Your TIPS covers this shift: the verified certificate meets this shift’s requirement.
Uploaded a certificate before?
Certificates uploaded with the old version of this screen don't count for shifts. They may show under Other uploads. If you have TIPS, ServSafe Alcohol or ServSafe Food Handler, tap Add next to that certificate under Certificates we accept and upload it again so we can check it.
Profile Score
Tap Done on the Certificates screen to complete the Certificates step of your Profile Score. Any certificates you've uploaded count. If you don't have a certificate yet, tapping Done saves the step with none, and you can add one any time.
Related articles
- How Do I Add Work History?
- Required Skills: Know Exactly What Every Shift Expects
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!