Having trouble with the Croux app? Try these solutions before contacting support.
Quick fixes to try first
- Force close and reopen: Swipe the app away completely, then reopen
- Restart your phone: A simple restart fixes many issues
- Update the app: Go to the App Store/Play Store and check for updates
- Reinstall: Delete and reinstall the app (your account data is saved)
Can't log in
- Double-check your phone number—include country code if needed
- Use "Forgot Password" to reset
- Make sure you're using the same phone number you registered with
- Check your internet connection
Can't cancel a shift
Cancel from My Shifts in the app. Cancelling within 24 hours of the start time is a late cancellation and results in a suspension. Once a shift has started it can no longer be cancelled, by you or by support, and not showing up is recorded as a no-show.
What you can do:
- Cancel as early as you can; the earlier, the better for everyone
- If a documented emergency is involved, see Understanding Account Suspensions and How to Resolve Them
Can't clock out
Clock-out only works while you are at the worksite, so try it before you leave. If the app will not cooperate, tell the on-site manager your finish time before you go.
What happens next:
- The business has up to 24 hours after the scheduled end to review and correct times
- Your pay is based on the hours they validate. Support cannot enter a clock-out time from your report alone
- See Forgot to Clock Out? Clock-Out Problems Explained
Not receiving notifications
- Check phone settings: Settings → Croux → Notifications → Enable All
- Make sure Do Not Disturb is off
- In the Croux app: More → Notifications, then under Notify me VIA turn on Push Notifications, Text or Email
- Check that your phone number is correct in your profile
Location/GPS issues
- Set Croux location access to Always (iPhone) or Allow all the time (Android), and turn on precise location. Croux only tracks your location during your scheduled shifts. Full steps are in GPS Troubleshooting: Clock-in and Clock-out Location Issues.
- Make sure GPS is enabled on your device
- Try stepping outside—GPS can work poorly indoors
- Restart the app after enabling location
App is slow or unresponsive
- Check your internet connection (try switching between WiFi and cellular)
- Close other apps running in the background
- Make sure you have enough storage space on your phone
- Update to the latest app version
Still having issues?
Contact support with:
- Your phone type (iPhone/Android) and version
- App version (shown at the bottom of the More tab)
- Screenshot of any error messages
- What you're trying to do and what's happening instead
Related articles
- Troubleshooting Common App Issues
- Who Do I Contact When I Have Questions?
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!