GPS Troubleshooting: Clock-in and Clock-out Location Issues

If you're getting a "too far from work site" error or can't clock in/out due to location issues, here's how to fix it.

Before clocking in, follow the permission checklist: background location, precise location, location services, and motion or activity access. Keep Croux running during your shift.

Quick fixes to try first

1. Move closer to the building entrance — GPS works best outdoors, near the entrance
2. Wait 10-15 seconds — Sometimes GPS needs a moment to update your location
3. Toggle airplane mode on/off — This refreshes your connection
4. Before clocking in, close and reopen Croux if needed. During the shift, keep the app running in the background

Example of the "too far from work site" error:

If Clock in is disabled because you are too far away, move toward the job-site location. Tell the manager and support if the location is incorrect.

Check your location settings

iPhone:

1. Go to Settings → Privacy & Security → Location Services
2. Make sure Location Services is ON
3. Scroll to Croux and select "Always"
4. Also enable "Precise Location"
5. Also enable Croux access to Motion & Fitness when it appears in the permission checklist.

Under Allow Location Access, pick Always and keep Precise Location on.

Android:

When Croux needs your location, you first see a Croux screen titled Croux uses your location in the background. Tap Continue to see your phone's location prompts, then pick Allow all the time. If you tap Not now, your phone does not ask, so clock-in by GPS will not work until you allow location. To change it later, use the steps below.

1. Go to Settings → Location
2. Make sure Location is ON
3. Tap App permissions → Croux
4. Select "Allow all the time"
5. Enable "Use precise location"
6. Allow Physical activity access when Croux requests it.

Still not working?

If you've tried the above and still can't clock in or out:

For clock-in issues:

1. Talk to the business — Let the manager or supervisor know about the issue
2. The business can fix it — They have access to update this and can correct your clock-in time directly
3. Start working — They can adjust your time manually. Also message us the same day with the shift code and your arrival time, so there is a record on our side
4. Confirm the correction — Make sure the updated time is reflected before you leave
5. Know the limits — Support cannot add or change your clock times; only the business can confirm them. If no clock-in is recorded and the business does not enter your time, the shift can be recorded as a no-show

For clock-out issues:

1. Talk to the business — Let the manager or supervisor know about the issue before you leave
2. The business can fix it — They have access to update this and can correct your clock-out time directly
3. Confirm the correction — Make sure the updated time is reflected before you go

Common causes of GPS issues

• Indoor locations: GPS signal is weaker inside buildings, especially in basements or kitchens
• Large venues: Convention centers, stadiums, and resorts may have multiple entrances far apart
• Wrong address in system: Sometimes the business address on file doesn't match the actual work location
• Phone settings: Battery saver mode can limit GPS accuracy

Pro tips

• Clock in/out near the main entrance for best GPS signal
• Arrive a few minutes early so you have time to troubleshoot if needed
• Keep your phone charged — low battery mode affects GPS
• If the venue has multiple buildings, confirm which one you should clock in at

If this happens often at one location

Let us know — the business address in our system might need to be updated. Email us at

with the business name and we'll look into it.

Related articles

• How Do I Clock in and Out of a Shift?
• Forgot to Clock Out? Clock-Out Problems Explained

Need more help?

Send it to us at support@croux.co and we are happy to help!