GPS Troubleshooting: Clock-in and Clock-out Location Issues

If you're getting a "too far from work site" error or can't clock in/out due to location issues, here's how to fix it.

Quick Fixes to Try First

1. Move closer to the building entrance — GPS works best outdoors, near the entrance
2. Wait 10-15 seconds — Sometimes GPS needs a moment to update your location
3. Toggle airplane mode on/off — This refreshes your connection
4. Close and reopen the Croux app

Example of the "too far from work site" error:

Check Your Location Settings

iPhone:

1. Go to Settings → Privacy & Security → Location Services
2. Make sure Location Services is ON
3. Scroll to Croux and select "While Using the App"
4. Also enable "Precise Location"

Android:

1. Go to Settings → Location
2. Make sure Location is ON
3. Tap App permissions → Croux
4. Select "Allow only while using the app"
5. Enable "Use precise location"

Still Not Working?

If you've tried the above and still can't clock in or out:

For Clock-In Issues:

1. Talk to the business — Let the manager or supervisor know about the issue
2. The business can fix it — They have access to update this and can correct your clock-in time directly
3. Start working — They can adjust your time manually. Also message us the same day with the shift code and your arrival time, so there is a record on our side
4. Confirm the correction — Make sure the updated time is reflected before you leave
5. Know the limits — Support cannot add or change your clock times; only the business can confirm them. If no clock-in is recorded and the business does not enter your time, the shift can be recorded as a no-show

For Clock-Out Issues:

1. Talk to the business — Let the manager or supervisor know about the issue before you leave
2. The business can fix it — They have access to update this and can correct your clock-out time directly
3. Confirm the correction — Make sure the updated time is reflected before you go

Common Causes of GPS Issues

• Indoor locations: GPS signal is weaker inside buildings, especially in basements or kitchens
• Large venues: Convention centers, stadiums, and resorts may have multiple entrances far apart
• Wrong address in system: Sometimes the business address on file doesn't match the actual work location
• Phone settings: Battery saver mode can limit GPS accuracy

Pro Tips

• Clock in/out near the main entrance for best GPS signal
• Arrive a few minutes early so you have time to troubleshoot if needed
• Keep your phone charged — low battery mode affects GPS
• If the venue has multiple buildings, confirm which one you should clock in at

If This Happens Often at One Location

Let us know — the business address in our system might need to be updated. Email us at

with the business name and we'll look into it.

Related articles

• How Do I Clock in and Out of a Shift?
• Forgot to Clock Out? Clock-Out Problems Explained

Need more help?

Send it to us at support@croux.co and we are happy to help!