If a shift you were scheduled for is no longer showing in your My Shifts tab, there are a few reasons this can happen. Here’s how to figure out what’s going on.
The Business Cancelled the Shift
Sometimes a business needs to cancel a shift entirely. When this happens, the shift is removed from every worker’s schedule — it’s not specific to you. You should receive a notification when a shift is cancelled, but occasionally notifications can be delayed.
What to do: Check Open Shifts for new opportunities in your area. There’s no penalty to you when a business cancels.
The Business Removed You From the Shift
A business can remove a specific worker from a shift. This usually happens when they need to adjust their staffing or make a change to the team for that shift. You should receive a “Removed From Shift” notification.
What to do: Check your notifications for details. If you didn’t receive any notification and aren’t sure why you were removed, contact our support team and we’ll look into it.
You May Have Accidentally Cancelled
It’s possible to accidentally tap Cancel My Shift in the app. If this happened, the shift would disappear from your schedule.
What to do: Check if the shift is still showing in Open Shifts. If it is, you can re-apply. If the spot has already been filled, reach out to support and we’ll see if we can help.
You Didn’t Confirm in Time
When you’re selected for a shift, you need to confirm your spot. If you don’t confirm before the window closes, the shift may be offered to someone else.
What to do: Make sure your push notifications are turned on so you don’t miss confirmation requests. Check Open Shifts to find new opportunities.
Still Not Sure What Happened?
Contact our support team with the shift details (date, business name, or shift code if you have it) and we’ll investigate.