Clocking in
When you have an upcoming shift, Croux will send you a notification to clock in.
You must be physically at the shift location to clock in. Your location is verified by GPS, or by an NFC tag at venues that use one (see How Do I Clock In and Out with NFC?).
Clock-in opens 10 minutes before your scheduled start. Clock in early only when you are at the worksite and ready and available to begin work; that time is paid automatically. If a manager asks you to start earlier than that, ask them to note your actual start time. It can only be added if the business confirms it.
Before clocking in, you'll see a reminder about location requirements:
Check the listed location permissions, then choose Continue to Clock In when you are at the shift location.
Having location issues? If you're getting a "too far from work site" error, see GPS Troubleshooting for quick fixes.
This message means the app has not verified that you are at the job site. Follow the linked GPS troubleshooting steps if you are already there.
When you are on site, tap "Clock In" to start your shift.
At the bottom of the shift details, choose Clock in/Check in when you are on site and ready to start.
Clocking out
When your shift is over, tap "Clock Out".
If the business asks you to stay later, you are not required to stay past the shift end time. If you do stay, keep the app clocked in: time worked up to 4 hours beyond your scheduled shift length pays at your shift rate, and anything beyond that is reviewed before it pays.
Choose Clock Out/Check Out when you finish working. This image shows the clock-out button, not a completed clock-out confirmation.
If a clock-in is missing
A clock-out without a recorded clock-in cannot be paid automatically. Ask the business to confirm your actual start time and review or correct the timesheet. If you need help, contact support with the shift code and the hours you actually worked. The record must be reviewed and corrected before payment can be processed.
Related articles
- How Do I Clock In and Out with NFC?
- GPS Troubleshooting: Clock-in and Clock-out Location Issues
- Forgot to Clock Out? Clock-Out Problems Explained
- How Do I Dispute Pay?
Need more help?
Send it to us at support@croux.co and we are happy to help!