Canceling a shift
To cancel a shift you've posted, locate the specific shift and select it. Within the shift details panel at the bottom, tap Cancel Shift.
At the bottom of Shift details, choose Cancel Shift. Review any cancellation notice and fee, add a short reason (for example, the event was cancelled or you covered it with your own staff), then confirm. The web app does not cancel the shift without a reason.
Canceling a shift with hired talent
You can cancel shifts even after talent has been hired. When you cancel:
- All hired talent are automatically notified that the shift has been canceled
- If the cancellation is within 24 hours of the shift start, a Late Cancellation Fee is assessed for each affected hired talent.
- Canceled shifts are removed from all hired talent's schedules
Once you confirm the cancellation, you'll receive a message: "Your shift has been cancelled."
Canceling with Concierge
You can also ask Concierge in the web app to cancel a shift. Say which shift and why, for example: Cancel Saturday's banquet shift, the event was called off. If you leave out the reason, Concierge asks for one. If you already said why earlier in the chat, it uses that reason.
Concierge then shows a cancel card with the shift, your reason and any fee, and notes that hired talent are notified. Confirm on the card to cancel. Nothing is cancelled until you confirm.
Related articles
- Late Cancellation Fee Policy
- How to Edit a Shift After Posting
- Posting and Staffing a Shift: Where to Find Everything
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