Croux uses a subscription + pay-per-shift model. Your charges can include your subscription, shift costs, and applicable Late Cancellation or Early Dismissal charges.
Monthly subscription
There is a monthly subscription fee, charged automatically to the payment method you have on file.
Your subscription includes:
- Platform access: Post unlimited shifts, manage your workforce
- Talent vetting: Background checks, verification, quality control
- Support: Email support at support@croux.co, daily 9 AM to 5 PM CT
- My Croux: Build your own bench of favorite talent
The subscription is billed monthly and renews automatically unless cancelled.
For current subscription pricing, or to talk through volume pricing and enterprise plans, contact our Sales Team at sales@croux.co.
Shift costs
Beyond the subscription, shift charges cover talent pay and the applicable shift-filled fee. Late Cancellation and Early Dismissal charges can also apply when plans change.
How it works:
- You post a shift with an hourly rate
- When the shift is completed and the timesheet is approved, you are billed for the approved hours at the rate you set, plus our shift-filled fee. If you pay by card, the shift is charged to your card right away, with a 3.75% card processing fee. If you pay by ACH or bank transfer, approved shifts are grouped onto one weekly invoice.
- Talent pay is based on approved hours worked, with minimum pay protection when the Early Dismissal policy applies.
When plans change
These rules describe shift charges; your subscription is separate:
- If a shift doesn't get filled, you don't pay for it
- If talent no-shows, you're not charged
- If talent leaves voluntarily, you pay for time worked. If you send talent home early through no fault of their own, Early Dismissal minimum pay protection can apply.
- Cancelling within 24 hours of the start, or removing hired talent in that window, can trigger a Late Cancellation Fee. See the Terms of Use.
Managing your payment method
Update your payment method on either the web dashboard or the mobile app.
Web dashboard: Sign in at app.croux.co and open Settings → Billing to manage your payment method. For questions about your subscription or billing date, contact support@croux.co.
Mobile app: Open the app and go to More → Payment Method.
On Payment Method, use the pencil to update your saved payment method.
Questions about your invoice?
Your invoice can include a subscription, completed shifts, and applicable Late Cancellation or Early Dismissal charges. Compare each line item with its billing period, shift and approved timesheet, where applicable.
Related articles
- Billing and Payments: Where to Find Everything — the index to every billing article
- Tax Information for Businesses Using Croux
- Getting Started with Croux for Businesses
Need more help?
Send it to us at support@croux.co and we are happy to help!