Starting August 17, 2026, an invoice whose payment cannot be processed after automatic retries may incur a Failed Payment Fee of $25.00 per unique shift code listed on that invoice. This fee comes from the updated Terms of Use (effective July 17, 2026) and does not apply to invoices due before August 17, 2026.
When the fee applies
If your payment method is declined, returned, or otherwise fails to process for an undisputed amount, Croux automatically retries the charge. The fee is only assessed if the invoice still cannot be processed after those retries — it is never charged on the first failed attempt.
What it costs
- $25.00 for each unique shift code listed on the affected invoice
- Maximum of one Failed Payment Fee per invoice per failure event
- Added to your outstanding balance and due on receipt
- The fee itself never accrues interest
When it is never charged
- Payment-processor errors — a failure on our side or the processor's side never triggers the fee
- Amounts covered by a timely, good-faith billing dispute
Accounts that remain past due
If an account remains past due after we have provided notice, Croux may pause platform access until the balance is resolved. Access is never paused solely over an amount that is under a timely, good-faith billing dispute.
How to avoid it
- Keep your payment method current in your account settings
- Consider paying by ACH — see Card Processing Fees and How to Pay by ACH Instead
- For late-payment timelines and charges, see Invoice Late Payment Fees
Questions about a specific invoice? Reach out to us at support@croux.co and we are happy to walk through it with you.