If an invoice goes unpaid past its due date, a 5% late fee starts to accrue. Here's exactly how it works and how to avoid it.
The Policy
Per our Terms of Use:
"Invoices not paid within seven (7) days of the due date will incur a late fee of five percent (5%) of the total invoice amount until paid in full."
How It Works
- Grace period: 7 days after the invoice due date
- Fee: 5% of the total invoice amount
- Accrual: The fee continues to apply until the invoice is paid in full
Example
Your invoice is for $1,000 and is due on the 1st of the month.
- If you pay any time on or before the 8th → no late fee
- If you pay on the 9th or later → $50 late fee (5% of $1,000) applies and continues to accrue until paid in full
How to Avoid Late Fees
- Keep your payment method up to date in More → Payment Method (mobile) or Settings → Billing (web)
- Watch for payment failure notifications — if your card on file fails, the invoice doesn't automatically retry; it stays unpaid until you resolve it
- Check your invoice email for the due date — it's listed at the top
What If My Payment Method Failed?
If a charge fails on your card, you'll get a notification. Update your payment method as quickly as possible to keep the invoice current. If the failure was a billing error on our end, reach out — we'll fix it without applying the late fee.
Questions About a Late Fee?
If a late fee was applied and you believe it was in error (for example, a payment retry that didn't post correctly), email us with your invoice number and we'll review it.
Related Articles
- Understanding Your Croux Invoice
- How to Update Your Payment Method
- What Is the Cost of Using Croux for My Business?