You can update your payment method directly in the Croux app — both web and mobile.
Web app
- Log in to app.croux.co
- Go to Settings
- Under Business Settings, click Billing (top right)
- Click Add Card
- Enter your card information
- Click the black Add Card button at the bottom to save
Mobile app
- Log in to the Croux app
- Tap More in the bottom navigation
- Under Business, tap Payment Method
- To change a saved method, tap the pencil beside its status. If you have not connected a payment method yet, tap Add Payment Method.
- Tap Connect Payment Method — you'll be redirected to Stripe to securely enter your details
Open Payment Method in the Business section of More. This is the entry point; the next screen contains your saved-method status and available payment controls.
Once verified, you'll see a green Verified badge on your payment method.
Good to know:
- Croux accepts all major credit and debit cards
- Your card is charged after you approve timesheets (or when they auto-approve)
- ACH payments are available for some accounts — contact support to learn more
Can't post shifts because of a payment issue?
If card or invoice payments on your account fail repeatedly, Croux pauses new shift posting until the payment issue is fixed. You may see Your account is temporarily unable to post shifts due to payment issues. The pause lifts automatically once you do either of these:
- Add a replacement card and let it finish setting up successfully with our payment processor, Stripe
- Pay the unpaid invoice for your shifts that caused the pause
You don't need to set the new card as your default for the pause to lift. Adding a card that doesn't finish setting up successfully won't lift the pause. If your account is paused for any other reason, or the pause hasn't lifted after you've done one of these, contact support.
Having trouble?
If your card is declined or won't verify:
- Check that the card number, expiration, and CVV are correct
- Ensure the card has sufficient funds
- Contact your bank if the issue persists
Related articles
- Card Processing Fees and How to Pay by ACH Instead
- Failed Payment Fee: What It Is and How to Avoid It
- Billing and Payments: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!