Invoice Late Payment Fees – Croux

Starting August 17, 2026, a one-time 5% late charge applies to invoices unpaid more than 14 days past the due date, and interest may begin after 30 days. Here's exactly how it works and how to avoid it.

These fees take effect August 17, 2026. They do not apply to invoices due before that date. The updated Terms of Use took effect July 17, 2026; the fees described below are separate and begin August 17. Businesses affected received advance notice by email.

The Policy

Per our Terms of Use:

"Any undisputed invoice amount not paid within fourteen (14) days after the due date stated on the invoice will be subject to a one-time late charge of five percent (5%) of the overdue amount. In addition, any undisputed overdue amount remaining unpaid more than thirty (30) days after the due date will thereafter accrue simple interest at the lesser of one and one-half percent (1.5%) per month or the maximum amount permitted by applicable law, until paid in full."

How It Works

Beginning with invoices due on or after August 17, 2026, there are two stages. They only apply to amounts that aren't under a good-faith billing dispute.

Days 1–14 after the due date: No late charge. This is your grace period.
After 14 days: A one-time late charge of 5% of the overdue amount. It is charged once — it does not repeat or compound.
After 30 days: The still-unpaid amount begins accruing simple interest at 1.5% per month (or the maximum your state allows, whichever is lower) until paid in full.

Interest accrues only on the unpaid invoice amount. It does not accrue on the late charge itself, on taxes, or on interest already accrued.

Example

Your invoice is for $1,000 and is due on the 1st of a month on or after August 17, 2026.

Pay any time through the 15th (14 days after the due date) → no late charge
Pay on the 16th or later → a one-time $50 late charge (5% of $1,000)
Still unpaid on the 31st → the $1,000 begins accruing interest at 1.5% per month (about $15 per month) until paid

If Your Payment Method Fails

If the card or bank account on file is declined or fails to process, we'll automatically retry the charge on our standard retry schedule. You'll get a notification when a payment fails — updating your payment method promptly is the fastest way to resolve it.

Beginning August 17, 2026, if the invoice is still unpaid after those retry attempts, a Failed Payment Fee of $25 per shift code on that invoice may be applied to cover the administrative cost of the failed payment. This fee is added to your outstanding balance, is due on receipt, and does not accrue interest.

You will not be charged a Failed Payment Fee if:

The failure was a payment processor error, or
The amount is subject to a timely, good-faith billing dispute

Accounts That Stay Past Due

If an undisputed amount remains unpaid after we've provided notice, we may pause access to the platform until the balance is resolved. We will not pause access over an amount that's subject to a timely, good-faith billing dispute.

How to Avoid Late Charges

Keep your payment method up to date in More → Payment Method (mobile) or Settings → Billing (web)
Watch for payment failure notifications — the sooner a failed card is replaced, the less likely retries are to run out
Check your invoice email for the due date — it's listed at the top

Questions About a Late Charge or Fee?

If a late charge or Failed Payment Fee was applied and you believe it was in error, email us with your invoice number and we'll review it. If you're disputing a charge on the invoice itself, tell us as soon as you can — a timely, good-faith dispute pauses late charges and fees on the disputed amount.

Need More Help?

Email us or submit a request.