Most shift charges are based on completed work. A business late cancellation or Early Dismissal can also carry a charge. Here is how billing works when plans change.
When shifts change
- No-shows: You're not charged if a hired talent doesn't show up
- Early departures: If talent leaves voluntarily, you pay for actual time worked. If you send talent home early through no fault of their own, Early Dismissal minimum pay protection can apply.
- Talent cancellations: You're not charged if talent cancels on you
- Croux cancellations: No charge if we can't fill your shift
When refunds don't apply
- Late cancellations (within 24 hours): Cancelling a shift or removing hired talent can trigger a Late Cancellation Fee for each affected hired talent.
- Completed shifts: Once a shift is worked and timesheet approved, refunds aren't available
- Disputes after approval: Review timesheets carefully before approving
Your shifts dashboard
The Upcoming Shifts view lists each shift’s date, location, time and staffing status. Open a shift to review its details.
View and manage all your shifts from the home dashboard.
Late cancellation policy
If you cancel a shift less than 24 hours before it starts, a Late Cancellation Fee applies for each affected hired talent. The same rule applies when you remove an individual hired talent within that window. See Late Cancellation Fee Policy for the calculation and terms.
When a refund does happen
If no shift charge was processed—for example, because talent did not show up or cancelled—there is no shift charge to refund. Early departures can still carry a charge for worked time and, when applicable, Early Dismissal minimum pay protection. A refund reverses a charge that has already been processed, such as an incorrect or duplicate charge confirmed after review. Late Cancellation Fees are nonrefundable under the Terms of Use, which allow correction of clerical errors.
When that does happen:
- The refund is credited back to your original payment method
- Processing typically takes 5-10 business days
Related articles
- Late Cancellation Fee Policy
- Understanding Early Dismissal for Businesses
- Billing and Payments: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!