How to Create a New Shift

Post shifts in minutes from your phone or computer.

Concierge lives in the Croux web app. Sign in at app.croux.co on a computer or tablet browser to use it. The mobile app does not include Concierge.

Creating shifts on mobile

Use Select a position to choose the role for the shift.

1. Tap the + button — From your Shifts screen, tap the "+" at the bottom center
2. Choose your method — Select "Post a new shift" or "Post shift from template"
3. Complete shift details — Fill in date, start/end times, position, job duties, and dress code
4. Post Shift — Tap "Post Shift" to publish

Creating shifts on web

1. Access the Shifts screen — Start on the main Shifts interface
2. Click New Shift — Opens the shift creation form
3. Fill in Shift essentials — Position, hourly rate, people needed, date, start/end time

4. Add location, access, and parking details — help talent arrive prepared

Under Address, start typing and pick the right address from the suggestions that appear. Talent clock in by this address, so it has to match a real place on the map.

If you press Enter without picking a suggestion, or the address can't be found, you see We couldn't locate that address. Pick it from the suggestions to continue. Type the address again and choose it from the list.

5. Review the Cost Summary — see your estimated total before publishing. It includes the Croux service fee and, if you pay by card, the card processing fee. The estimate uses scheduled hours. Verified clock-in up to 10 minutes early, when talent is at the worksite and ready and available to begin work, can increase your final bill at the applicable shift rate plus applicable service fees (see the Croux Terms of Use)

6. Write a clear Shift Description — outline the role, guest expectations, arrival instructions
7. Set Experience Required in Advanced — 0 to 10 years, so the right talent gets matched
8. Specify Uniform and attire in Role & attire — exact dress code prevents misfires on shift day

9. Post Shift — Click Post Shift to publish

In the web app (app.croux.co), if you already have a live shift for the same role on the same day, you see Live shifts already posted for this role and day before anything posts. Your existing shifts stay as they are and your draft stays on the form. Open the existing shift to edit it, or click Post as an additional shift if you really need a second one. The mobile app does not show this warning.

Tip: The more detailed your shift, the better your applicant quality.

Success! Your shift is posted

Once posted, Concierge reaches for the people on your My Croux list first. There is no separate step to invite your favorites.

Alternative: use Croux Concierge

Save time with Croux Concierge instead of creating shifts manually:

• Turn event docs into shifts — Upload a BEO, run of show, or event outline and Concierge converts it into ready-to-post shifts
• Process timesheets faster — Upload spreadsheets or photos of handwritten timesheets
• Rate and review in bulk — After an event, rate multiple talent at once
• Intelligent overstaffing — Concierge can overstaff when risk is higher, at no extra cost

How to Access: Look for the Concierge icon in the lower-right corner of your dashboard. It opens on its own.

We highly recommend using Concierge — it's faster, smarter, and removes the headache of manual staffing.

Posting or changing several shifts at once

Ask Concierge for several shifts in one message. Some ways to use it:

• A weekend of shifts: "Post server shifts for Friday 5 to 11pm, Saturday 5 to 11pm, and Sunday 11am to 5pm, 2 people each."
• One event, several roles: "For our event at [location name] on Saturday, October 31, post 6 servers and 2 bartenders from 4 to 11pm, and 4 housemen from 2pm to midnight at $16 an hour."
• The same shift every week: "Post a server shift every Friday in November, 5 to 11pm, 3 people." Concierge drafts one row for each Friday.
• Same time, different areas: "Post 2 servers for the ballroom and 2 for the patio this Saturday, 5 to 11pm."
• Repeat what worked: "Repeat my Saturday server shift for next Saturday." Concierge copies the hours, number of people and rate from your most recent matching shift.
• Tell everyone at once: "Send an announcement to everyone working this weekend: park in Lot B and check in at the loading dock." Announcements go to the talent hired on those shifts.

Tips for the best results

• Include the role, date, start and end time, and how many people for each shift.
• Asking for the same role at the same time? Concierge makes one shift with that many people. Name the area if you want them separate.
• Name the location. If you don't, Concierge uses your saved templates and default location, so check the location and rate on each row.
• No saved template for a role? Include the hourly rate. If something is missing, such as a rate or parking instructions, Concierge asks you before the shift can be published.
• Concierge only drafts roles Croux staffs. If part of your request includes a role we don't staff, Concierge leaves that role out and still drafts the rest.
• Already have a live shift for that role on that day? The plan card tells you the live shift stays active and is not changed, and nothing posts until you choose Post as an additional shift. To change the live shift instead, open it or ask Concierge to edit it.
• Review every row on the plan card before you tap Publish.

Here is what happens next:

1. Concierge shows one plan card with a row for each shift. Review the rows before you publish. The estimate on the card is scheduled hours times the hourly rate times the number of people. It does not include service or card fees.
2. If a row needs something before it can post, such as parking instructions, the card says so on that row. Publish all waits until every row is ready, so fix any row that needs something first.
3. When you publish, the rows that work still go through. Fix the row that didn't, then ask Concierge again for that shift.

The same applies when you cancel, announce or rate across several shifts. Concierge can send or schedule an announcement for up to 20 shifts in one step.

Related articles

• Building Shift Templates with Required Skills
• How to Write Better Shift Descriptions
• How Do I Add Parking and Arrival Instructions for Talent?
• Posting and Staffing a Shift: Where to Find Everything

Need more help?

Send it to us at support@croux.co and we are happy to help!