How Does Croux Handle Payment and Billing for On-demand Staffing Shifts? – Croux

How billing works

Croux uses a per-shift billing model. You are billed for each completed shift based on approved hours worked, plus a platform fee. Talent pay includes Early Dismissal minimum pay protection when that policy applies, and cancelling a shift or removing hired talent within 24 hours of the start can carry a Late Cancellation Fee.

You see the cost breakdown for a shift before you post it, and the full detail for every completed shift in the Shift Report in the web app. The estimate uses scheduled hours; verified clock-in up to 10 minutes early, when talent is at the worksite and ready and available to begin work, can increase your final bill at the applicable shift rate plus applicable service fees (see How Do I Adjust a Talent's Time?).

If you pay by card, a card processing fee is applied on top of the shift total. The Cost Summary you see when you post a shift includes it, along with the Croux service fee. See Card Processing Fees and How to Pay by ACH Instead for the detail and for how to avoid it.

How payments are processed

All payments are processed securely through Stripe. Here is how it works:

After a shift is completed, the talent submits a timesheet with their clock-in and clock-out times
You have a 24-hour window to review and approve the timesheet (the standard window; some businesses have pre-arranged extended windows with Croux)
If you do not take action within that window, the timesheet is auto-approved
Once approved, payment is processed via Stripe. If you pay by card, the shift is charged right away. If you pay by ACH or bank transfer, approved shifts are grouped onto a weekly invoice paid from your bank account.

What you are billed for

Your invoice for each shift includes:

Talent pay — based on the hourly rate you set, multiplied by approved hours worked, with minimum pay protection when the Early Dismissal policy applies
Platform fee — Croux's service fee, shown upfront when you post the shift
Card processing fee — applies to card payments only; paying by ACH or bank transfer avoids it

Pay is calculated from the talent's clock-in time to clock-out time, not the scheduled shift times. If someone arrives late, talent pay is based on the time they actually worked.

Viewing invoices and transaction history

You can view all charges and payment history directly in your Croux account dashboard. Each transaction shows the shift details, hours worked, and total amount charged.

When you are reconciling a statement, use the Shift Report in the web app — it is the source of truth, because it includes card fees and fee-inclusive totals.

Subscriptions

In addition to per-shift charges, Croux has a monthly subscription per location that provides access to the platform's AI-driven staffing marketplace, management tools, and support. For current pricing, or for volume and enterprise questions, email sales@croux.co.

Need more help?

Send it to us at support@croux.co and we are happy to help!