How billing works
Croux uses a per-shift billing model. You are billed for each completed shift based on the actual hours worked, plus a platform fee. You see the cost breakdown for a shift before you post it, and the full detail for every completed shift in the Shift Report in the web app.
If you pay by card, a card processing fee is applied on top of the shift total, so a card-billed statement runs slightly higher than the in-app shift cost. See Card Processing Fees and How to Pay by ACH Instead for the detail and for how to avoid it.
How payments are processed
All payments are processed securely through Stripe. Here is how it works:
- After a shift is completed, the talent submits a timesheet with their clock-in and clock-out times
- You have a 24-hour window to review and approve the timesheet
- If you do not take action within 24 hours, the timesheet is auto-approved
- Once approved, payment is processed via Stripe and charged to your payment method on file
What you are billed for
Your invoice for each shift includes:
- Talent pay — based on the hourly rate you set, multiplied by actual hours worked
- Platform fee — Croux's service fee, shown upfront when you post the shift
- Card processing fee — applies to card payments only; paying by ACH or bank transfer avoids it
Pay is calculated from the talent's clock-in time to clock-out time, not the scheduled shift times. If someone arrives late, you are only billed for the time they actually worked.
Viewing invoices and transaction history
You can view all charges and payment history directly in your Croux account dashboard. Each transaction shows the shift details, hours worked, and total amount charged.
When you are reconciling a statement, use the Shift Report in the web app — it is the source of truth, because it includes card fees and fee-inclusive totals.
Subscriptions
In addition to per-shift charges, Croux has a monthly subscription per location that provides access to the platform's AI-driven staffing marketplace, management tools, and support. For current pricing, or for volume and enterprise questions, email sales@croux.co.
Related articles
- What Is the Cost of Using Croux for My Business?
- Understanding Your Croux Invoice
- Billing and Payments: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!