Understanding Your Croux Invoice – Croux

If you have an active Croux subscription, you'll see your subscription charge as a separate line item alongside your shift charges.

Your Croux invoice provides a detailed breakdown of all staffing charges.

Business More tab showing the Account and Business sections, including Payment Method and Croux History

For the mobile history shown below, open Croux History in the Business section. For invoice PDFs, use Invoices in the web app.

Invoice line items

Talent Pay: Hourly rate × approved hours, including any applicable Early Dismissal minimum pay protection.
Croux Fee: Platform fee for matching, vetting, and payment processing
Shift Date & Role: Details for each completed shift
Total: Combined charges for the billing period

Where to find invoices

In the Croux web app at app.croux.co, open Invoices in the left-hand menu. You will see your billing history, and each invoice opens with a PDF preview, a download button, and a link to the Stripe record.

You can also access invoices in the Croux app under More → Payment Method or through your Stripe billing portal.

Croux History

To see a record of all talent hired through your account, go to More → Croux History. This screen shows each hire with the talent name, shift date, location, amount, and status.

Croux History screen showing past hires with dates, hours worked, amounts and Hired or Paid status

This is the hiring history, with dates, hours and status labels. It is separate from the invoice PDF and its payment record.

Payment schedule

When you're charged depends on how you pay:

ACH or bank transfer: completed shifts are grouped onto one weekly invoice, paid from your bank account.
Card: each shift is charged to your card once its timesheet is approved. Card payments carry a 3.75% processing fee (Card Processing Fees and How to Pay by ACH Instead).

Questions about a charge?

Invoices can include your subscription, completed shifts, and applicable Late Cancellation or Early Dismissal charges. If something looks off:

Check the shift date and talent name on the line item
Compare to your approved timesheets
Contact us within 7 days for fastest resolution

Need more help?

Send it to us at support@croux.co and we are happy to help!