Five steps. Five minutes. That is the whole learning curve.
Concierge lives in the Croux web app. Sign in at app.croux.co on a computer or tablet browser to use it. The mobile app does not include Concierge.
Concierge is built into your Croux dashboard and opens on its own. Nothing to install, no settings to hunt for. You type what you need the way you would say it out loud, it does the work, and it waits for your go-ahead before anything counts.
Each step below takes one message and has a short video. Run them in order your first week and you will have staffed a full week by Friday.
This article is about using Concierge — what to type and what it does with it. If you want to know how a shift actually gets staffed once you post it, and which inputs steer who you are sent, read How Concierge Fills Your Shifts alongside this one.
Post → Rate → Favorite → Post again, fills faster → Check your numbers
It is a loop, not a menu. Each step makes the next one easier, and by week two the people you rated well are the first ones Concierge reaches for.
Three things, then you are off
- It is already open. Concierge opens on its own in the lower-right corner of every page. Nothing to switch on. Just start typing.
- Type like a person. Enter sends. Shift and Enter start a new line, so paste a list if that is easier. Type the at sign to point at someone or a shift. Drag in a file and it will read it.
- You still call it. Concierge drafts, you approve. It can get things wrong, so give what it built the same once-over you would give a schedule someone handed you.
Step 1: Post a whole week in one message
Normally this is one form per shift. Instead, write your needs the way you would jot them on a legal pad and let Concierge turn the list into shifts.
You type
Needs for next week:
8 room attendants daily, 8 AM to 3 PM
20 banquet servers Saturday, 4 to 11 PM
2 line cooks, breakfast daily, 6 to 11 AM
4 dinner line cooks daily, 4 to 10 PM, hotel experience
Shift and Enter between lines.
You get back
Draft week: 22 shifts ready to review, Aug 17 to 23 · 3 roles
| Role | Shifts | Time |
|---|---|---|
| Rooms | 8 daily | 8 AM–3 PM |
| Banquet | 20 Sat | 4–11 PM |
| Breakfast | 2 daily | 6–11 AM |
| Dinner | 4 daily | 4–10 PM |
Press Publish 22 when it looks right. Nothing is live until you press it. To change a time, a rate or a headcount, just say so.
Step 2: Drop in a BEO, get a staffing plan
For event venues, this is the one that earns its keep. Attach the event order and your own schedule, say how you staff a room, and Concierge works out exactly what you are short.
You type
Attach Ashford-Gala-BEO.pdf and FOH-Schedule.xlsx, then:
Here is the event order for Saturday’s gala and our schedule for the week. We staff one server to every fifteen guests, one bartender to sixty, one coat check to a hundred. What do we still need?
Attach the event order as it is, no retyping.
You get back
From the event order: Ashford Foundation Gala, Sat Aug 29 · Grand Ballroom · 180 guests
| Role | In-house | Still needed |
|---|---|---|
| Servers | 6 in-house | need 12 |
| Bartenders | 1 in-house | need 3 |
| Coat check | 0 in-house | need 2 |
So it drafts the gap, 10 shifts: banquet server ×6, bartender ×2, coat check ×2. You review and publish.
Step 3: Rate the whole shift in one breath
Most venues skip this one. It is also the one that decides who you get next time. Say how the night went, and Concierge fills in the scorecard for you to check.
You type
Maya was outstanding on the floor and I want her back every banquet. Luis and Priya were solid. Jordan was just okay, a bit lost on timing.
Ask Concierge, type the at sign to mention talent or a shift.
You get back
Rate talent: Sat Aug 8, 3:00p to 11:00p · four to review. Maya, Luis, Priya and Jordan each get Good, Okay or Bad.
Press Submit 4 reviews when you are happy with them. They are pre-filled from your sentence, not submitted. Change any of them before you send.
A Bad rating is feedback, not a Do Not Hire block. To stop someone being matched to your shifts, use Do Not Hire separately. Choose the intended scope: the whole business or specific positions.
That is the right tool when you mean it. When you only mean that someone was off their game that night, Okay is the honest rating. It still counts, and it does not close the door.
Step 4: Build your bench
This is how you stop starting from scratch. Concierge reaches for your favorites first, so every good night you record makes the next shift easier to fill.
You type
Kim was great on Saturday. Put her on the favorites list.
Ask Concierge, type the at sign to mention talent or a shift.
You get back
Your favorites: Kim, marked Favorite. Added, no confirmation needed.
This is one of the few things Concierge simply does rather than drafting for your approval, because nothing about it is hard to undo. To reverse it, say take Kim off my favorites. Adding someone to favorites is not a booking, you still choose who works each shift.
Step 5: Just ask for the numbers
No report builder, no filters. Ask the question you would ask your controller, and throw in the number you are measuring against if you want it scored for you.
You type
Pull me a labor report for the last 30 days. We budgeted twenty-eight thousand.
Ask for a range, a role or a single event.
You get back
Labor report · Jul 18 to Aug 16
| Metric | Example value |
|---|---|
| Labor spend | $26,434 of $28,000 |
| Under budget | $1,566 (5.6% under) |
| Filled | 147/149 shifts; 1,088.5 hours |
| Role | Shifts | Spend |
|---|---|---|
| Banquet server | 58 shifts | $10,440 |
| Room attendant | 42 shifts | $6,468 |
| Line cook | 21 shifts | $4,998 |
| Bartender | 14 shifts | $2,548 |
| Dishwasher | 12 shifts | $1,980 |
Press Download CSV for the file. Every shift is in the file, not only the ones on screen. Hand it straight to accounting.
When Concierge asks first, and when it just does it
Concierge does not treat every request the same way, and it is worth knowing which is which before you type. Anything that costs money or affects a person waits for you.
| You ask for | What Concierge does | Your move |
|---|---|---|
| Shifts posted | Drafts and holds them. Nothing is visible to talent yet. | Review, then publish |
| An event order staffed | Reads it, compares it to your schedule, drafts the gap. | Review, then publish |
| Talent rated | Fills in the scorecard from your words. Does not send it. | Check each one, then submit |
| A favorite added | Does it immediately. | Say so to undo it |
| A one-time report | Does it immediately. Nothing changes, it only reads. | Nothing |
Two more things worth your time
Changing your mind has a deadline
Plans move and the platform expects it. If you remove someone from a shift more than 24 hours before it starts, there is no fee and Concierge begins matching a replacement straight away.
Within 24 hours of the start time, a late cancellation fee applies. The fee is the lesser of half the shift's value or four hours at the rate you posted. The full terms are in the Terms of Use.
Tell it why, not just what
Removing someone and removing someone because they were late twice do the same thing to your shift today. Only the second one improves who you are sent next month.
The same is true of praise. Saying that you want someone back every banquet is worth more than a rating on its own, because Concierge can act on it.
If it misreads you
Just tell it what you actually meant. It keeps the thread, so you correct it in the same conversation instead of starting over. Anything it cannot settle, email support@croux.co and a person picks it up.
Working with long shift lists
Concierge shift listings show up to 100 results by default. If a list is cut short, ask for a narrower date range or smaller group of shifts. A displayed list may not contain every shift in a large date range.
Ask for a recurring report
You can set up recurring reports in Concierge chat. Describe the report, the time period it should cover, how often it should run and the timezone. Ask for a preview, review the details, then ask Concierge to enable the schedule.
Report results stay in Concierge history. Ask Concierge to show the report’s history or a saved run; reports are not sent by email, Slack or text. You can also ask Concierge to list, edit, pause or resume your report schedules. If Concierge says scheduling is paused, the report has not been scheduled.
For large rating or shift lists, ask for a smaller group or a narrower date range so you can review each result clearly.
Related articles
- How Concierge Fills Your Shifts
- How to Request a Replacement
- Posting and Staffing a Shift: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!