Concierge staffs your shifts automatically. You do not work through applicants or manage a roster — you tell Concierge what good looks like at your venue, and it does the rest.
Concierge lives in the Croux web app. Sign in at croux.co on a computer or tablet browser to use it. The mobile app does not include Concierge.
This article is about how a shift gets staffed and the inputs that steer it. For a walkthrough of using the Concierge assistant itself — what to type, what it asks before it acts, and how to correct it — see Concierge in 5 Steps, 5 Minutes.
What happens when you post
| Step | What Concierge does |
|---|---|
| 1 | Narrows to Croux who carry that position and meet the experience minimum you set |
| 2 | Reaches for your favorites first, then the people who have worked well for you before |
| 3 | Confirms them onto the shift, within seconds of posting |
Speed is most of the value. The best people get booked quickly, and reaching them first is what fills your shift.
One exception: bartending
Concierge does not fill bartending shifts automatically. Bartending carries a level of skill that is not interchangeable with the rest of a floor, so those shifts are selected rather than matched — by you, or by us on your behalf.
Everything else on this page still applies to them. Your favorites, Do Not Hire list, ratings and experience minimum all still shape who we reach for on a bar shift. Tell us who you want behind your bar and we will get them on it.
The four inputs that steer it
You do not need all four. Each one on its own improves who Concierge sends.
| Input | What it tells Concierge | Where |
|---|---|---|
| Favorite them | “Send this person first.” The strongest signal you can give | Heart icon on any profile |
| Do Not Hire | “Never send this person again.” Say it once | Their profile |
| Rate and comment | The detail a star rating cannot carry — what they are good at, and where they are not | Timesheet approval |
| Experience minimum | “This role takes skill.” A shift set to zero years is open to anyone carrying the position | Shift or template setup |
You still decide who works
| You can always | Detail |
|---|---|
| Remove anyone | Including someone already confirmed, up to 24 hours before the shift starts, at no charge |
| Ask for specific people | Tell us who you want on a shift and we will put them on it |
| Change the requirements | Position, experience minimum, uniform, timing |
Common questions
| Question | Answer |
|---|---|
| Can I still pick people myself? | Yes. What changed is that your shift no longer waits on that step to start filling. Tell us who you want and we will put them on it |
| What if someone is sent who should not be? | Remove them up to 24 hours before the shift at no charge, and add them to Do Not Hire so it does not happen again |
| Will Concierge send someone who has never done the role? | Only if the position allows it. Concierge considers Croux who carry the position on the posting, and your experience minimum narrows it further |
| Do I have to set anything up? | No. Concierge works from the history you already have with people. The inputs above make it better, they are not a prerequisite |
If you have a lot to tell us at once
Send it to us at support@croux.co however is easiest — a list, a spreadsheet, or an email in your own words. Who you want on bar, who you want on banquets, who you would rather not see back. We will apply it for you. Just say the word.
Related articles
- Concierge in 5 Steps, 5 Minutes
- Managing Who Works Your Shift
- Posting and Staffing a Shift: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!