Best Practices for Working with Croux Talent – Croux

Get the most out of Croux by setting your shifts — and your talent — up for success.

Concierge lives in the Croux web app. Sign in at croux.co on a computer or tablet browser to use it. The mobile app does not include Concierge.

Before the shift

Write clear shift descriptions

Specify exact duties (not just "server" — what kind of service?)
Include dress code requirements
Note any special skills needed (POS systems, cocktail knowledge, etc.)
Mention parking or entry instructions

Set realistic expectations

Post as early as you can. Concierge starts matching the moment you post, and more lead time means more Croux are still free to take the shift
Same-day shifts are worth posting — the pool is just smaller that close in
Pay at or above the going rate in your market. Rate is one of the biggest factors in who is available and willing
Set an experience minimum on skilled roles so Concierge only matches people who can do the job

Bartending is the exception. Concierge does not fill bartending shifts automatically — those shifts are selected rather than matched, by you or by us on your behalf. Your favorites, Do Not Hire list, ratings and experience minimum still shape who we reach for on a bar shift. See How Concierge Fills Your Shifts.

When talent arrives

Have a point of contact ready

Designate someone to greet and orient Croux talent
Give a quick tour: bathrooms, break area, emergency exits
Introduce them to key team members they'll work with

Set clear expectations

Review the specific tasks for the shift
Explain your service standards
Let them know who to ask if they have questions

During the shift

Treat Croux talent like team members — They perform better when included
Provide feedback in real time — Don't wait until the rating to address issues
Ensure they get breaks — Required by law and keeps performance high

After the shift

Rate and review promptly

Honest ratings help the whole Croux community
Good talent get higher Trust Scores and more opportunities
Written comments carry detail a star rating cannot, and they are one of the main things Concierge uses to decide who to match to you next

Build your My Croux list

Favorite talent who performed well — favorites are the first place Concierge looks every time you post
Leave notes on talent profiles so your team remembers what they excelled at
Add anyone who should never come back to your Do Not Hire list. You only have to do it once
Building a reliable bench reduces last-minute stress

Pro tips

Let Concierge match your repeat shifts to talent who have worked well for you before
Check Trust Scores on the people confirmed to your shift — higher scores mean more reliable talent
Remove early if plans change — you can take anyone off a shift, including someone already confirmed, up to 24 hours before it starts at no charge. Within 24 hours a Late Cancellation Fee applies
Communicate early if plans change — talent appreciate a heads-up on cancellations

Need more help?

Send it to us at support@croux.co and we are happy to help!