If plans change or someone can no longer make it, you can remove them from the shift directly in the app.
Concierge lives in the Croux web app. Sign in at app.croux.co on a computer or tablet browser to use it. The mobile app does not include Concierge.
How to remove someone
- Open the shift from your dashboard
- View hired talent for that shift
- Select the talent you want to remove
- Choose Remove
- Pick a quick reason (for example Overstaffed or plans changed, Needed on a different shift, Talent asked to be removed). The reason stays internal; the talent does not see it.
- Add any context for our team if you want to, then choose Remove to confirm
Select a quick reason, add any useful context, and review before choosing Remove. The panel explains that this reason stays internal.
Open the shift’s Hired tab and choose Remove beside the correct person.
Review the fee displayed for this removal before confirming. The amount in this example is not a standard fee for every shift.
What happens next
- They are immediately removed from the shift
- They receive an automatic notification that they have been removed
- The open spot is immediately available again, and Concierge begins matching a replacement
- Removal is different from a talent cancelling on their own. Talent who cancel themselves can tap Add Me Back before the shift starts, but talent you remove do not get that option
- Need fewer people? Lower the shift’s Number of People (Edit Shift → Shift essentials) so the spot is not refilled
Late removal fee
If you remove someone within 24 hours of the shift start time, a Late Cancellation Fee applies. You will see the fee amount in the confirmation screen before you confirm the removal.
Per the Croux Terms of Use, the fee is the lesser of half the total shift cost or 4 hours' pay. This fee helps compensate talent for the short-notice change. See Late Cancellation Fee Policy for the full policy.
Removing someone more than 24 hours before the shift starts incurs no fee.
When to remove vs. when to let talent cancel
| Scenario | Best action |
|---|---|
| They tell you they can't make it | Ask them to cancel from their end (no fee to you) |
| They are unresponsive or have not confirmed | Remove them and let the spot refill |
| You no longer need as many people | Remove the extras with the reason Overstaffed or plans changed, then lower the shift’s Number of People (plan ahead to avoid fees) |
| Performance concerns from a previous shift | Remove them with the reason Didn’t meet expectations. That stops auto-hire and your favorites from placing them at your business again, for any role and with no end date, though you can still hire them by hand. To rule them out completely, add them to Do Not Hire |
Tips
- Plan ahead — Make staffing changes more than 24 hours before the shift to avoid fees
- Set Do Not Hire explicitly — If you want to prevent future matching, tell Concierge the talent’s name and whether the restriction should cover all roles or only specified roles. Review the recorded scope and confirmation; a removal reason or Bad rating alone does not create a Do Not Hire block.
- Build your My Croux list — Have reliable backups ready for quick replacement
See also Managing Who Works Your Shift and What Should I Do If Someone Is Late or Does Not Show Up?.
Choose the scope of Do Not Hire
A whole-business Do Not Hire block excludes someone from all your shifts. A position restriction excludes them only from specified roles. Tell Concierge the talent’s name and the roles to exclude, then review the scope and final confirmation. A Bad rating does not itself create a Do Not Hire block. See Managing Who Works Your Shift for the steps.
Related articles
- How to Request a Replacement
- Late Cancellation Fee Policy
- Posting and Staffing a Shift: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!