How to Request a Replacement – Croux

Need to fill a shift quickly due to a cancellation or no-show? Here is how to get coverage fast.

Concierge lives in the Croux web app. Sign in at app.croux.co on a computer or tablet browser to use it. The mobile app does not include Concierge.

Step 1: Remove the talent (if needed)

If a hired talent can no longer make it and has not canceled on their own, you can remove them directly from the shift in the app. The spot reopens immediately for new applicants.

If removal is within 24 hours of the shift start, a Late Cancellation Fee applies.

Step 2: Let Concierge match a replacement

When someone cancels or is removed, Concierge begins matching qualified replacements for that spot automatically.

If the talent changes their mind: a talent who cancelled on their own can tap Add Me Back before the shift starts, as long as a spot is still open. They come back as an applicant, not hired, so you decide whether to hire them again.

How it works:

Our AI immediately searches for available, qualified talent
Talent with higher Trust Scores are prioritized
You are notified when a replacement is confirmed

Step 3: Tell us who you want

If there is someone specific you want on the shift, say so and we will reach out to them for that shift. Send it to us at support@croux.co, or tell Concierge directly in the web app.

The most durable version of this is your My Croux list — favourite the people you want back, and Concierge reaches for them first on every shift you post, without you having to ask.

Step 4: Post an urgent shift

For same-day or next-day needs where matching has not filled the spot:

Create a new shift with the immediate start time
Consider offering a slightly higher rate for urgent fills

Tips for faster fills

Let Concierge work in the background — matching starts before you notice an issue
Maintain your My Croux list — Having reliable backups ready makes urgent fills easier
Tell us who you want — Keep your My Croux list current; Concierge reaches for your favorites first

Need more help?

Send it to us at support@croux.co and we are happy to help!