The Croux Trust Score is a data-driven reliability score that helps businesses quickly understand how dependable a worker is likely to be on a shift.
We recently upgraded the Trust Score to make it smarter, fairer, and more predictive, using tens of thousands of real shift outcomes and over 100 performance signals. The result is a clearer, more accurate way to staff confidently and reduce last-minute issues.
How Is the Trust Score Calculated?
The Trust Score is based on long-term, real-world performance, not just recent activity or a single rating.
It evaluates reliability patterns across completed shifts, including:
- On-time arrivals
- No-shows and late cancellations
- Early departures
- Shift completion consistency
- Ratings across multiple businesses
- Overall reliability trends over time
Only a worker's own actions factor into their score. Shifts a business cancels are never counted against the worker.
Trust Scores update daily, so you are always seeing a current reflection of worker performance.
What Do the Trust Score Levels Mean?
Here is how to interpret the scoring scale:
| Score Level | What It Means |
|---|---|
| Unrated | Worker has not yet worked enough shifts for a Trust Score to be calculated |
| Fair | Represents the average community worker. This is not a poor rating — many reliable talent begin here and move up quickly as they complete shifts |
| Good | A proven, dependable worker with consistent attendance and positive outcomes |
| Very Good / Exceptional | Highly reliable talent with strong track records across multiple businesses and shifts |
This broader scale helps distinguish top performers.
How Does the Trust Score Help My Business?
The Trust Score helps you:
- Predict reliability more accurately
- Improve fill quality by learning from actual shift outcomes
- Reduce no-shows and last-minute issues
- Set clearer expectations around what each Trust Score level represents
When reviewing applicants for your shifts, you can see each worker’s Trust Score to help inform your hiring decision. When paired with Auto-Fill, Croux’s platform prioritizes talent with stronger Trust Scores to staff your shifts.
Does a Lower Trust Score Prevent Workers From Seeing My Shifts?
No. The Trust Score is designed to guide smarter matching — not to exclude talent.
Workers are not permanently limited by their score. New and improving workers can move up quickly by completing reliable shifts. The system balances opportunity for workers with predictability for businesses.
Do I Need to Do Anything to Use the Trust Score?
No action is required — the Trust Score is live across Croux.
For best results, we recommend:
- Keeping Auto-Fill turned on when posting shifts
- Viewing the Trust Score as context, not a single decision point
- Using Trust Scores alongside role requirements and past shift outcomes
Tip: Turning on Auto-Fill allows our AI to fully leverage the Trust Score — helping your shifts fill faster with more reliable workers.