Labels are how you tell us who your best people are. You give a person a label once, and from then on Croux knows to reach for them first when you post work.
What a label is
A label is a name and a color that you create, in your own words. Some accounts use role names like BOH, FOH or Server. Others use their own shorthand, like A-Team or Rockstar. There is no fixed list to learn and nothing to set up before you start.
Labels belong to your account alone. Another business cannot see them, and talent never see the labels you give them.
Where to find labels
On the web, select Labels in the left-hand menu. In the Croux app, tap More, then Manage Labels under Business.
How labels get created
Ask Concierge in the web app at app.croux.co (Concierge is not in the phone app). Tell it what you want in your own words, for example Dedicated: Ali or tag the A-Team, and it creates the label and puts it on the people you mean. There is nothing to set up first.
Concierge also suggests labels on its own, built from who has actually worked for you and how often. It shows you what it proposes and waits for you to review before anything is saved.
The Labels screen is where you see what exists. It lists every label on your account and how many people carry it, and you can rename or delete one there if you need a quick fix.
Add labels to your talent
Labels go on the people in your favorites list. That list is called My Croux on the web and Favorite Talent in the app. Open it, find the person, and choose the pencil next to their name. Under Labels, choose Add Label and pick one.
One person can carry as many labels as you need. Someone might be both FOH and A-Team. Once people are labeled, you can filter that list by any label to see the group on its own.
Filter Favorite Talent by a label, or choose the pencil beside a person to edit their labels.
The same screen holds Business Notes. Those notes are private to your business, and talent never see them.
Use labels when you post a shift
When you post a shift, go to Labels and add the label you want that shift to go to.
In the shift’s Labels section, choose + Add Label. After choosing a label, review its Preferred or Required setting.
Once a label is on the shift, a Label Type section appears. It sets how strictly the label applies:
| Label type | Who can take the shift |
|---|---|
| Preferred | For the first 24 hours after the shift is posted, only talent on your roster with this label can see and apply for it. After that, it opens to similar talent outside your roster to help fill the shift. The 24 hours apply even when the shift starts soon. |
| Required | Only talent on your roster with this label can see and apply for this shift. This gives you more control, but limits the available pool. |
A shift without a label is open to all eligible Croux talent as soon as it is posted.
Adding a label to a shift does two things:
| What happens | What it means for you |
|---|---|
| Your labeled talent see the shift first | The people you trust get first look at your work. With a Preferred label, only your labeled talent can see and apply for the first 24 hours, then the shift opens to the wider Croux pool. That holds even for a shift that starts soon, so allow for it when you post close to the start. With a Required label, it stays with your labeled talent for the whole life of the shift, so if none of them pick it up, it will not fill on its own |
| Croux matches against your labels | When we select talent on your behalf, we start from the people you have already told us about |
Your shift templates carry labels and label types too. If you post the same kind of shift often, set them on the template once instead of choosing them every time.
Skilled roles: bartending and line cook
Concierge fills bartending and line cook shifts like any other, with one difference: it only selects Croux who have done that role, on a Croux shift or in work history they listed. Croux with related experience, such as a bar back or kitchen helper, may be invited to apply, and you decide whether to select them.
Your labels still count on a bar shift. They shape who we reach for, alongside your favorites, Do Not Hire list and experience minimum. The step that does not run is the automatic confirm.
Getting the most out of labels
- Start with the handful of people you always want back. A short, accurate list is worth more than a complete one.
- Use names your team already says out loud. Labels are yours, so they should read like your operation, not ours.
- Add a label the moment someone impresses you on a shift, while it is fresh.
- Keep them current. Removing a label is as useful as adding one.
Need more help?
Send it to us at support@croux.co and we are happy to help!