Were you marked as a no-show but you actually worked the shift? Here's how to dispute it and get your record corrected.
❓ Why Was I Marked as a No-Show?
You may be marked as a no-show if:
- You forgot to clock in when you arrived
- Your clock-in didn't register due to a technical issue
- The business didn't see you check in
Even if you were there and worked the full shift, the system relies on clock-in data to confirm attendance.
📝 How to Dispute a No-Show
Contact us within 7 days of the shift — We'll reach out to the business on your behalf to verify you were there.
Submit a request or email support@croux.co with:
- Your name
- The shift date, time, and business name
- What happened (forgot to clock in, app issue, etc.)
- Any proof you have (texts with the manager, photos, etc.)
We'll contact the business to confirm your attendance and update your record if they verify you worked.
📝 How Long Does This Take?
We typically resolve no-show disputes within 1-2 business days, depending on how quickly the business responds.
📝 How to Avoid No-Shows in the Future
- Always clock in when you arrive — Even if you're early, clock in at your scheduled start time
- If your clock-in fails, tell the manager immediately — They can note your arrival time
- Keep your app updated — This helps prevent technical issues
- Screenshot your clock-in confirmation — Good to have just in case