Sometimes you will see a shift at a place you have worked recently, but the app will not let you accept it. If that happens, here is what is going on.
Some locations set their own hour limit
A business can set a limit on how much any one person works at their property. When accepting a shift would put you over that location's limit, the app blocks the offer automatically.
The message tells you which kind of limit you hit: an average per week, or a cap on hours this week.
This is set by that business under its own agreement. It is not a Croux policy, and there is no company-wide cap on how much you can work.
The limit is a rolling budget, not a weekly allowance
This is the part that surprises people most. The main limit is a budget of hours at that location over a rolling three-month window, set to work out to an average number of hours per week. The app counts your hours on shifts you completed there, shifts you are already booked for there, and the shift you are trying to accept. If the total would go over the budget, the offer is blocked. It is not a bucket of hours that empties and refills every Monday.
What that means for you:
- Shifts you are booked for count. Upcoming shifts at that location use up the budget the same way finished ones do.
- One long shift will not lock you out. The budget covers the whole window, so a single long day does not use up your room on its own.
- Room opens back up over time. As your oldest hours at that location fall outside the window, they stop counting.
The location also has a separate cap on your hours in a single week. That one does start over each week.
If you are new to that location
Until you complete your first shift at a location, only the single-week cap applies. After that, your hours count against the same rolling budget as everyone else's.
Other reasons a shift can be blocked
- It overlaps a shift you already have. Overlap is measured on the actual start and end times, not the calendar date, so a shift that runs past midnight still overlaps an early shift the next morning.
- Some locations allow only one shift per day. Where that applies, a second shift on the same date is blocked even if the two do not overlap.
See Can I Work Multiple Shifts in One Day? for how to stack shifts without running into this.
Nothing is wrong with your account
This is the part that worries people most, so we want to be clear about it. A block like this is not a suspension, not a ban, and not a mark against your record. It does not affect your Trust Score. Your account is in good standing.
What it does and does not affect
| What | Effect |
|---|---|
| Other businesses | Completely unaffected. Hours at one location are counted only against that location, so you can keep applying and working everywhere else. |
| Your account standing | Unaffected. This is not a suspension and does not touch your Trust Score. |
| Your pay | Unaffected. Every shift you have already worked is paid as normal. |
| That location | Shifts further out open up first, and your average eases as your history there gets longer. The business can also adjust its limit. |
What to do
Check Open Shifts for other opportunities in your area in the meantime. Shifts at that location that start a few weeks out may still be open to you, and shifts at every other business are too.
Because the limit belongs to the business, support cannot raise it or grant an exception for a single shift. If a shift is blocked and you do not think any of the above explains it, reach out and we will look at what is happening on your specific account.
Related articles
- Can I Work Multiple Shifts in One Day?
- How Do I Apply for Shifts on Croux?
- Shift Requirements: What to Review Before You Accept
Need more help?
Send it to us at support@croux.co and we are happy to help!