How can I dispute pay?
If something seems off with your pay after completing a shift, you can dispute it directly in the app.
When to Dispute
After completing a shift, you'll see your payment details and a Dispute Pay option:
You have 7 days after a shift to submit a pay dispute.
Step 1: Open Dispute Pay
Navigate to the More screen. Scroll down and tap Dispute Pay under Support.
Step 2: Select the shift
Select the shift you would like to dispute.
Step 3: Fill out the form
Provide as much detail as possible about the shift and what about the pay you're disputing. This helps support process your request quickly.
What Happens Next?
Our team reviews your dispute and takes it to the business. The business reviews and validates the hours on every shift, so any change to your hours has to be confirmed by them. If they confirm, we process the difference as a separate payment and let you know here. If they cannot confirm it, your pay stands as recorded, and we will tell you that directly either way. You will hear from us within 2 business days; how long the full review takes depends on how quickly the business responds.
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- My Pay Seems Wrong
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Need more help?
Send it to us at support@croux.co and we are happy to help!