How Do I Cancel My Shift? – Croux

How can I cancel a shift?

If you're unable to make a shift, please cancel it in the app as soon as possible. Canceling is always better than a no-show. No-shows will result in permanent suspension. You can appeal any suspension, including for a documented emergency; appeals are reviewed case by case. Contact support@croux.co. See Understanding Account Suspensions and How to Resolve Them.

How to cancel

From the shift details, tap "Cancel My Shift".

To confirm, you must provide a reason for cancelling.

Explain your reason and tap Confirm.

Cancelled by mistake?

First, update Croux to the latest version. Then, if the shift hasn't started, open it from My Shifts, where it shows as Cancelled by you, and tap Add Me Back. If you were hired, you go back to Applied and the business has to hire you again. The button doesn't appear if the shift has started, the business cancelled it, every spot is filled, a required prerequisite is incomplete, or the cancellation was a late cancellation.

My Shifts card marked Cancelled by you, with a green Add Me Back button

After cancelling, an eligible shift may show Add Me Back in My Shifts. It only appears when you are eligible and is not available after a late cancellation.

Late cancellations

Cancelling a shift within 24 hours of the start time is considered a late cancellation and will result in a suspension. A late-cancellation suspension also removes you from any other shifts you are booked on during the suspension period. Shifts scheduled after the suspension ends are not affected, and neither is work you have already started, clocked or been paid for. Add Me Back is not available after a late cancellation, and support cannot reverse the suspension or hold your other shifts for you. Review the Croux Talent Guidelines to ensure you're operating within them.

Cancellations affect your cancellation rate and Trust Score, which are visible to businesses.

If your shift has already started

Once a shift's start time has passed, it can no longer be cancelled. The app will tell you the shift has already started, and support cannot cancel a shift that is in session either. Contacting support at that point will not prevent a no-show.

If you are hired for a shift and you can tell it is not going to work, cancel before the start time, even if you are close to it. A late cancellation carries a temporary suspension, and its length depends on how many shifts you have completed. A shift that starts and is not worked is recorded as a no-show, which carries a permanent suspension. Appeals are handled on a case-by-case basis.

Need more help?

Send it to us at support@croux.co and we are happy to help!