When someone doesn't show up for a scheduled shift, here's what to do and what happens next.
Concierge lives in the Croux web app. Sign in at app.croux.co on a computer or tablet browser to use it. The mobile app does not include Concierge.
Immediate steps
- Check your notifications — They may have sent a last-minute cancellation
- Try to contact them — Sometimes there are GPS or app issues preventing clock-in
- Request a replacement — ask Concierge or post an urgent shift to find coverage
How to report a no-show
If someone genuinely didn't show up:
- Go to Timesheets in your dashboard
- Find their timesheet
- Tap Report No-Show
- Confirm and leave a rating/note explaining what happened
What if they showed up late? Don't mark them as a no-show. Instead, adjust their clock-in time to reflect when they actually arrived.
What happens to the talent
No-shows are taken seriously on Croux:
A Payment on hold notice means attendance needs review. If the person actually worked, verify and correct the time record instead of treating a missing clock-in as proof of a no-show.
- Their Trust Score drops significantly
- Their payment is placed on hold until the situation is resolved
- A no-show results in permanent suspension from the platform — enforced on the first offense
- Croux tracks no-show patterns across the platform
What happens to your bill
You are not charged for a genuine no-show. A missing clock-in by itself does not prove that no work happened: if the person worked, review and correct the time record so the appropriate pay and charges can be processed.
Preventing future no-shows
- Let Concierge match — talent with higher Trust Scores are prioritized
- Build your My Croux list — Concierge reaches for your favorites first
- Let Concierge overstaff — it can add backup talent when risk is higher, at no extra cost
- Check Trust Scores — Higher scores indicate more reliable talent
Related articles
- What Should I Do If Someone Is Late or Does Not Show Up?
- How to Request a Replacement
- What Is the Croux Trust Score? (for Businesses)
Need more help?
Send it to us at support@croux.co and we are happy to help!