Short answer: You can clock in up to 10 minutes before your shift starts, and you are paid from the moment you clock in. If you were asked to start earlier than that, the app cannot record it on its own, so the business has to confirm that time before it can be added to your hours.
How early clock-in works
- Clock-in opens 10 minutes before your scheduled start time. Use it when you are at the worksite and ready and available to begin work, and that time is paid automatically
- You are paid from your actual clock-in time, not from your scheduled start
- The app will not let you clock in earlier than that 10-minute window, even if you are already on site
If you were asked to start before your posted time
This happens. A manager asks you to come in early, and you do. Because clock-in does not open until 10 minutes before the posted start, that extra time cannot record on its own.
Under the Talent Guidelines, time worked more than 10 minutes before the scheduled start, or after the scheduled end, needs the business's advance approval. Time like that has to be confirmed by the business before it can be added to your hours. The business reviews and validates the hours on every shift, so they are the ones who confirm what you actually worked.
Think you are missing pay for early time?
Submit a Pay Dispute in the app within 7 days of the shift: tap More → Dispute Pay (see How Do I Dispute Pay?). Include:
- Your name
- Shift date and location
- What time you actually started, and who asked you to come in early
Not having advance approval does not, by itself, mean you lose pay for work you actually did. We will take it to the business and ask them to confirm. If they confirm the earlier start, we process the difference and follow up with you here. If they are not able to confirm it, your hours stand as recorded, and we will tell you that directly either way.
The fastest way to protect your time
- If a manager asks you to start early, ask them to note your actual start time so it is captured in their review
- Clock in as soon as the app lets you
- Raise it the same day. Pay processes about 24 hours after your shift's scheduled end, and it is much easier to sort out before then
Related articles
- How Do I Clock in and Out of a Shift?
- My Pay Seems Wrong
- Getting Paid on Croux: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!