Why Confirming Matters
Getting hired for a shift isn't the last step. You also have to confirm that you're coming. Confirming:
- Tells the business you're committed
- Keeps the shift on your schedule
- Builds trust with businesses — so they're more likely to hire you again
First Check: Are You Hired, or Only Selected?
Every shift in My Shifts carries a progress tracker with four steps: Applied, Selected, Hired, Confirmed. A green dot is a step you've finished, a dark dot is the step waiting on you, and a hollow dot hasn't happened yet.
Selected is not the same as Hired. When a business picks you, the shift card shows an Accept button and the note Tap Accept to get hired. Until you tap it, you are not on the schedule — and you won't be able to clock in when you get there.
Tap Accept first. Confirming comes after that.
Finding the Shifts That Need You
At the top of My Shifts, a banner counts everything waiting on you — for example, 1 item needs your attention, with the note Accept to get hired, or confirm before the shift. Tap View to filter down to just those shifts.
The calendar strip above the banner uses the same colors as the trackers: a hollow dot marks a day you've applied for, a dark dot marks a day that needs action, and a green dot marks a day you've confirmed.
How to Confirm
- Open the Croux app and go to My Shifts
- Tap View on the attention banner, or scroll to the shift you want
- Tap the green Confirm button on the shift card
Once you confirm, every dot on that shift turns green and the card switches to counting down to your clock-in time.
When You Can Confirm — and By When
The Confirm button always tells you where you stand, using real dates and times instead of a countdown you have to work out. It has two states:
- A greyed-out Confirm means confirmation hasn't opened yet. The card names the exact moment it will — for example, Opens Mon, Sep 7 at 4:00 PM, which is roughly four days before the shift starts. There's nothing for you to do until then.
- A green Confirm means it's open now, and the card shows your deadline — for example, Confirm by tomorrow at 5:00 PM. Tap it before that time.
Your deadline lands about two days before the shift starts. We'll send reminders while the window is open, including a last one shortly before the deadline — but the button in My Shifts is always the source of truth.
Good to know: if you accept a shift that's already inside its confirmation window, you're confirmed the moment you accept. There's no separate Confirm step.
What Happens If You Don't Confirm in Time
If your deadline passes and you haven't confirmed, your spot is released so the business can hire someone else. This happens automatically — a shift you were hired for can drop off your schedule for no reason other than a missed tap.
Missed the Window? You Can Rejoin
If your spot is released for not confirming, you're not out of luck. We'll send you a notification right away:
From there, you have two options:
- If the shift is still open: add yourself back directly from the Shift Details screen by tapping Add Me Back.
- If the shift has already been filled: you can join as an alternate, and we'll notify you if a spot opens up.
You can rejoin anytime the seat is still open — the only exception is if your account is suspended. The business is notified the moment your spot reopens, so they can bring you right back.
Will I Be Penalized?
Having your spot released for not confirming does not count against you — you can rejoin or join as an alternate. The standard cancellation policy still applies if you cancel within 24 hours of the shift, so confirm or cancel as early as your plans allow.
What If I Can't Make It?
Cancel as early as possible so the business can find a replacement. Don't just skip confirming — actively cancel to protect your Trust Score.
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Need more help?
Send it to us at support@croux.co and we are happy to help!