If a shift you applied for shows as Cancelled by you or disappeared from your My Shifts tab, here’s what to know and how to fix it.
Why does this happen?
Shift withdrawals typically happen when:
- You accidentally tapped “Withdraw” — It’s easy to tap by mistake. The app does ask you to confirm, but it can happen quickly.
- The business cancelled or modified the shift — When a business makes changes, your application may be affected.
- Your account was suspended — While a suspension is active, your applications for shifts inside that window are withdrawn. See Understanding Account Suspensions and How to Resolve Them.
- Your background check did not pass — If Turn rejects your check, or it comes back with a second notice, your applied and selected spots on future shifts are withdrawn automatically. Shifts you were already hired for are not affected. See Background Check: Timeline and What to Do if It's Stuck.
- The shift filled — A full shift is not a withdrawal. It drops out of your Open Shifts feed; turn on Show Filled Shifts to see it again.
I accidentally withdrew — can I get back on?
Yes, if the shift is still open. Update Croux to the latest version, then open My Shifts, where the shift shows as Cancelled by you. Tap Add Me Back to rejoin it right away.
Open the shift from My Shifts to see when you withdrew. Add Me Back is at the bottom of the screen.
If the shift lists required skills, confirm them and tap Apply for shift.
You go back to the same step you were at: Applied stays Applied and Selected stays Selected. Each shift card shows a progress tracker (Applied → Selected → Hired → Confirmed) so you can see exactly where you stand.
The app confirms when you are back on the shift. Tap View Applied Shift to check which step you are at.
If Add Me Back doesn't appear, the shift has started, been cancelled or filled up, or a required prerequisite on the shift is incomplete. Check the shift's Prerequisites and finish any incomplete item, then look for the button again. The spot belongs to whoever the business hired, and support cannot move them to make room for you. If you withdrew by mistake and the button is there, tap it; that is faster than contacting us.
Will this affect my account?
No. Withdrawing from a shift you applied to does not affect your trust score or standing. The same goes while you are Selected: the app asks you to accept or withdraw, and withdrawing at that point is not a cancellation, because you are not on the schedule until you tap Accept. Penalties only apply when you cancel a shift you’ve been hired for within 24 hours of its start, whether or not you confirmed.
Prevent accidental withdrawals
- Double-check before tapping buttons on the shift detail screen
- The “Withdraw” button always asks you to confirm — take a moment to read before tapping
If the business removed you
The app labels a business removal Removed by Business. It is not a cancellation by you and does not trigger a talent late-cancellation penalty. If your shift shows a different reason and you believe it is wrong, contact support with the shift code.
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Need more help?
Send it to us at support@croux.co and we are happy to help!