If you no longer want to use Croux, here's how to deactivate your account and what to know before you do.
Before you deactivate
Consider these alternatives first:
- Just need a break? You can simply stop applying for shifts—there's no activity requirement.
- Having issues? Contact our support team—we may be able to help resolve them.
- Want to update your info? You can edit your profile anytime in the app.
How to deactivate or delete your account
You can start account deletion from your profile:
- Open the Croux app and tap More.
- Open My Profile and scroll to Delete Account.
- Choose Delete Account and follow the password or confirmation prompt shown.
Or email us directly at support@croux.co with "Account Deletion Request" in the subject line.
What happens when you deactivate
- Your profile will be removed from the platform
- You won't be able to apply for or work shifts
- Pay for shifts you have already rated will still be processed. Rate any completed shift before you deactivate, because pay is released only after your rating
- Your data will be handled according to our Privacy Policy
Can I reactivate later?
If you change your mind, contact support. Depending on how long it's been and the reason for deactivation, we may be able to restore your account.
Related articles
- How to Delete Your Account
- Understanding Account Suspensions and How to Resolve Them
- Your Croux Account and Profile: Where to Find Everything
Need more help?
Send it to us at support@croux.co and we are happy to help!